Summary
The Customer Service Apprentice will serve our customers and help them, handling interactions in person, via email, and over the phone. This role involves assisting customers with queries, providing product recommendations, and offering technical support. The role also involves hands-on work with printing, design, and minor technical repairs.
Work
As an apprentice, you’ll work at a company and get hands-on experience. You’ll gain new skills and work alongside experienced staff.
What you’ll do at work
- Engage with and assist customers in person, via email, and over the phone
- Provide tailored recommendations and ensure up-to-date product knowledge
- Assist with design and artwork creation for business cards, flyers, posters, and photos
- Use design software (InDesign, Photoshop, Illustrator & Adobe) for editing and printing tasks
- Address customer queries and provide solutions efficiently
- Maintain accurate records for future customer interactions
- Perform minor printer repairs and troubleshoot issues
- Identify and source the correct products for customers
- Ensure the shop is well-maintained and customer-ready
Other requirements
The right person is more important to us than existing skills. Full on-the-job training will be provided, including technical aspects and shop procedures. This role is ideal for someone who is enthusiastic about customer service, enjoys problem-solving, and has a keen interest in design and technology. We look forward to welcoming the right candidate to our team! We are open to applications from all ages with appropriately adjusted remuneration.
Apprenticeship Standard for Customer Service Specialist Level 3
Role Profile:
The main purpose of a customer service specialist is to be a ‘professional’ for direct customer support within all sectors and organisation types. You are an advocate of Customer Service who acts as a referral point for dealing with more complex and/or technical customer requests, complaints, and queries. You are often an escalation point for complicated or ongoing customer problems. As an expert in your organisation’s products and/or services, you share knowledge with your wider team and colleagues. You gather and analyse data and customer information that influences change and improvements in service. Utilising both organisational and generic IT systems to carry out your role with an awareness of other digital technologies. This could be in many types of environment including contact centres, technical support, retail, webchat, service industry or any customer service point.
Entry Requirements
Individual employers set the selection criteria, but this is likely to include 5 GCSEs, including Maths and English. Apprentices without English or Maths at Level 2 must achieve this prior to taking the end point assessment.
Your qualification will be delivered through a combination of monthly online teaching sessions, one-to-one support sessions with your tutor, 10-12 weekly progress reviews, monthly assignments, research, observations in the workplace and using our online learning platform to be able to access further training materials to aid your learning.
Duration: - The apprenticeship will take a minimum of 15- 18 months to complete depending on experience
Qualifications: - Apprentices without level 2 English and Maths will need to achieve this level prior to taking the end-point assessment.
Progression: Completion of this apprenticeship will lead to eligibility to join the Institute of Customer Service as an Individual member at Professional level. Should you choose to progress on a customer service career path, you may be eligible for further professional membership including management.
Job Types: Full-time, Apprenticeship
Pay: £16,000.00 per year
Schedule:
- Monday to Friday
- Weekend availability
Work Location: In person
Application deadline: 23/04/2025
