IT Support Technician Higher Apprenticeship - ACIT Solutions Ltd
ACIT Solutions Ltd is an established IT Solution Provider for small businesses in Wickford. Our goal is to provide the highest levels of customer satisfaction to our hundreds of customers, providing them with the right solutions they need for their businesses to flourish.
ACIT Solutions are seeking an individual to join our technical support team. We are looking for strong, confident workers who are capable of installing, configuring and supporting a broad range of IT solutions to fit our clients' needs.
Responsibilities:
- Provide IT installation, configuration and support services to our clients.
- Be confident with clients via telephone, remote web access and on-site visits.
- Ensure client enquiries and requests are dealt with promptly and efficiently.
- Maintain accurate records of outstanding, in progress and completed work.
- Communicate technical advice to clients with differing IT knowledge levels.
- Assisting and being assisted by colleagues to provide prompt customer resolutions.
Desirable skills:
- Experience in Outsourced IT Helpdesk/IT Support for a broad range of IT issues.
- Knowledge of current IT technologies such as Networks, OS’s and Hardware.
- Microsoft 365 application/portal support.
- Active Directory, DHCP, DNS and IIS configuration and administration.
- Experience configuring Routers/Servers for VPN/VLAN/DHCP/DNS/RG/IIS/SSL.
- Able to build a Microsoft Server 2022 with AD/RG/IIS from Scratch.
- Have outstanding computer literacy and some knowledge of Sage solutions.
- Act with integrity and respect when interacting with clients, employees and suppliers.
- Strong communication skills.
- Reliable and punctual.
Entry requirements:
- An A-Level in ICT
- OR an International Baccalaureate at Level 3 ICT
- OR a Level 3 apprenticeship in a similar subject
- OR a BTEC Extended Diploma in IT (180 credits)
You may also have a combination of qualifications and experience which demonstrate the minimum foundation needed for the programme. In this instance you could still be considered for the programme.
If you hold international equivalents of the above qualifications, at the time of your application you must be able to provide an official document that states how your international qualifications compare to the UK qualifications.
Working hours:
37.5 hours per week
Benefits:
- Casual dress
- Free parking
- On-site parking
- Private medical insurance
- Transport links
Future prospects:
90% of QA apprentices secure permanent employment after completing: this is 20% higher than the national average.
About QA:
Our apprenticeships are the perfect way to gain new skills, earn while you learn, and launch yourself into an exciting future. With over 30,000 successful apprenticeship graduates, we're a top 50 training provider, dedicated to helping you succeed.
Interested? Apply now!
About QA Ltd
Discover your potential through a QA apprenticeship, mastering the skills and technologies that today's employers are seeking. With an apprenticeship, you can earn while you learn and unlock a world of opportunities. Our programmes offer apprenticeships and degree apprenticeships focusing on the most in-demand tech skills, ranging from Level 3 up to Level 7 (a master’s degree).
- 40,000+ learners have already accelerated their careers with QA.
- 90% of QA apprentices secured full-time jobs upon completing their apprenticeships.
- Join a provider ranked in the Top 50 Training Providers from 2019 to 2024.
- Benefit from an award-winning learning system that combines cutting-edge technology, engaging content, compelling design, and on-demand tutor support.
How to apply
To apply for this role and to find out more, please click on the apply button.
Please note that applications may close before the application deadline, so apply early to avoid disappointment.
