The Customer Service Advisor is a key role within the business, acting as the first point of contact for our customers, covering a range of queries, dealing with sensitive issues, and treating each customer with respect. An excellent opportunity has arisen for an apprentice to work for EMH group in the Customer Services Centre.
What you will do in your working day
- Handle all multi-media queries, and resolve them promptly in a helpful, respectful and courteous manner. Providing a tailored service for our diverse customer base
- Interpret repair queries and respond within set guidelines including instructions to contractors
- Tenant arrears – sending standard letters as generated by Orchard in accordance with income management policy
- Providing advice, including welfare benefits, updating our records, liaising with relevant officers and making appropriate agreements to repay
- Deal with lettings queries as appropriate for the LA region
- To keep accurate records of involvement and action taken and to ensure that all records, computerised and manual are kept up to date
- To contribute positively to the CSC team to ensure effective operation of the CSC, which also includes the customer
- To communicate/liaise with other departments, offices and external bodies to ensure the efficient, professional and effective provision of services
- Promptly refer calls that cannot be dealt with to the appropriate member of staff
- Maintain regular and effective liaison with group-based staff
- To undertake administrative duties as requested. Examples would include, word processing, data input, post, photocopying
The training you will be getting
- Customer Service Level 2
- Functional Skills if required
- Blended on/off-the-job training and location to be confirmed
What to expect at the end of your apprenticeship
Possible progression to Level 3 to the successful candidate.
Job Types: Full-time, Apprenticeship
Pay: £22,222.20 per year
Schedule:
- Day shift
- Monday to Friday
- No weekends
Work Location: In person
