Technical Support Apprentice

One Big Circle • Derby, England, United Kingdom • £9 / hour • 1d ago

Technical Support Apprentice

One Big Circle – Derby

Full-Time

37.5 hours over five days

Weekly Rate: £9 per hour

About One Big Circle

Formed in 2017, One Big Circle is a fast-growing technology company that provides “Intelligent Video” solutions. We focus entirely on solving real-world industry problems by fusing new technology in the field of Video, IOT, Cloud and AI providing end to end solutions which allow our customers to dramatically improve their operational efficiency and safety. Our culture is one of high-quality technical delivery and we work at a speed that many industries are unaccustomed to; we have done this by building a team dynamic that challenges and empowers our people and creating an environment where everyone contributes and learns. We are growing, profitable and have ambitious plans to continue expansion in and beyond our existing markets.

We are looking for a proactive and motivated individual to join our team to support the business in further growing our flagship award-winning product: AIVR. AIVR (Automated Intelligent Video Review) is a state-of-the-art video technology system used by thousands of people in the rail industry. AIVR has won dozens of awards and is recognised as the market leading solution, but we are building many more opportunities both in existing and new markets which will further accelerate our growth.

As an employer, we believe in a happy, inclusive & supportive workplace where everyone can work to their best ability. We are growing quickly and need to recruit another valued member of the team. Could that be you?

Role Summary

We are seeking an Apprentice to join and strengthen Site our Systems Team. In this role, you will support the delivery of high-tech projects, primarily involving the installation of systems on trains located at depots across the UK, as well as contributing to ongoing work at our Derby-based production facility.

This position involves regular travel to customer sites nationwide, with time also spent at our Derby office supporting system development and testing.

You will work with a wide range of advanced technologies, including line scanning and machine vision cameras, precision lighting, laser measurement systems, thermal sensors, embedded Linux platforms, IP networking, and GPS/4G/5G connectivity.

This dynamic role offers hands-on experience in the construction, testing, installation, and maintenance of advanced camera monitoring systems on critical national infrastructure.

Through the Level 6 Electrical/Electronic Technical Support Engineer (Degree) Apprenticeship, you’ll gain the technical knowledge to succeed, while our Lead Site Engineer ensures a varied workload that complements and reinforces your learning.

Responsibilities

This is a hands-on role with varied responsibilities, working hours, and locations depending on the specific project requirements.

While the role is primarily site-based, there will be a need to travel to our head office in Bristol several times per year. Travel and accommodation for these visits will be arranged and covered by the company.

Other responsibilities of the role will include the following:

Support in the installation and commissioning of cutting-edge monitoring systems.
Assist the Lead Site Engineer with planning work, including risk assessments and method statements.
Perform on-site tasks safely and professionally.
Collaborate effectively with team members to diagnose issues and develop practical solutions.
Create and maintain technical documentation during system build and testing phases.
Contribute to system assembly, configuration, and testing at our Derby production facility.

Develop the ability to interpret technical drawings, schematics, and blueprints.
Track project progress and produce detailed site reports, ensuring thorough documentation.
Assist in procurement by specifying technical requirements for components and related equipment.

Personal Qualities and Experience

Self-motivated with good communication and organisational skills.
Effective working under pressure.
Strong delivery-focused work ethic.
Flexible and adaptable style of approach, but with meticulous and systematic attention to detail when it matters.
Written communication skills
18 + with a UK Driving license and willingness to travel to various UK site locations due to requirements of the role to regularly travel and stay away from home.

Qualifications Required: