Document Management & Administration: Processing incoming clinical correspondence, ensuring documents are received, coded, and filed correctly. Managing outgoing referrals to other healthcare providers, ensuring accurate and timely processing. Liaising with clinicians and administrative staff to ensure patient records are up to date. Maintaining accurate digital and physical filing systems in line with GDPR and confidentiality policies.
Process incoming correspondence and scan clinical information to patients notes. To receive incoming and initiate outgoing telephone calls to facilitate timely and appropriate communications with others, taking messages and dealing with appropriate queries. Process messages, workflow and tasks. Provide non-clinical advice and information to patients, carers, relatives or staff either face to face, over the telephone or by other means.
In the performance of the duties outlined in this Job Description, the post-holder may have access to confidential information relating to patients and their carers, practice staff and other healthcare workers. They may also have access to information relating to the practice as a business organisation. All such information from any source is to be regarded as strictly confidential General Business Administration: Handling queries from healthcare professionals and patients related to document processing. Assisting with general practice administration, including data entry and scanning.
Supporting the practice team in maintaining a high standard of patient care and record management. Benefits: On-the-job training and support from experienced staff. As part of your apprenticeship,at least 6 hours per weekwill be dedicated tooff-the-job training. This training may include: - Attending college or online learning sessions related to business administration.
- Shadowing experienced staff to develop practical knowledge. - Learning how to useEMIS Weband other NHS systems. - Completing coursework and assessments set by the apprenticeship provider. - Attending workshops/online training on NHS policies, data protection, and patient confidentiality.
- Researching best practices for document management and healthcare administration.
