Brief description of the role
Kickstart your IT career! We're on the hunt for an enthusiastic Apprentice IT Technician ready to learn, grow, and dive into real-world tech support. If you're passionate about tech, eager to build your skills, and want hands-on experience in a supportive team, this is your opportunity. Start your journey in IT today—apply now and shape your future with us!
Key responsibilities
- Support a user base of 15000+ end users via telephone, helpdesk ticket system and e-mails, with weekly onsite visits taking place to the feeder primary schools
- Office 365/Exchange console administration
- Problem solving and workflow management
- Set up and configuration of Smartphone devices. Ensuring users can get emails on the device, can use the Office apps and can use the mobile as a Wi-Fi hotspot
- Cabling and connectivity installations
- Active Directory administration: create new user accounts, amend permissions, and reset network and applications passwords
- Perform various stock check requests as advised by senior’s requests
- Meet and greet our user base. Perform scheduled appointments and tasks
- To meet all learning commitments of the apprenticeship as directed by your line manager, the apprenticeships manager or the learning/training provider. Assigned qualifications and an end point assessment must be completed. This can include presentations, portfolios, units of assessment and exams
- The Apprentice will carry out their duties and any ad hoc requests that come from the Senior or Officers, with accuracy and professionalism
- Carry out hardware inspections and repairs as and when required.
Knowledge skills and behaviours developed in the role
- Technical
- Effective communication
- Active listening
- Conflict resolution
- Time management
- Problem solving
- Collaboration
- Adaptability
- Attention to detail
- IT fundamentals
- Industry standards - best practice
- Organisation
- Critical thinking
- Self-learning
What opportunities exist for the Apprentice after their complete their Apprenticeship
We want to develop and maintain our apprentices with the business. At the end of the apprenticeship there will be the opportunity for your role to become permanent within the business and to play a key role to its continued success.
Next Steps
The successful candidate will undertake a ICT Technician Level 3 apprenticeship with full training and support provided by Althaus Digital.
When you apply, a member of the talent team will be in touch to discuss the opportunity with you further.
If you are a motivated individual with a passion for all things tech, we would love to hear from you. Apply now to join our team as IT Support!
Job Types: Full-time, Apprenticeship
Pay: £7.55 per hour
Expected hours: 37 per week
Schedule:
Application question(s):
- Do you drive with access to your own car?
- Why are you looking for a career in the IT sector?
- What experience do you have in IT so far?
Work Location: In person
Reference ID: Wigan ICT
