We are seeking a Communications Apprentice, who will play a crucial role in supporting our communications team. By joining the you will be working towards the Public relations and communications assistant (level 4) apprenticeship .
Contract: Initially a Fixed term contract for 20 months to cover the lifetime of the apprenticeship. On successfully passing your apprenticeship qualification, we are committed to offering a suitable permanent position.
Working hours: 35 hours per week is full time. As an apprentice you will be spending 20% of your time on off-the job learning, which includes attending lectures/tutorials with your training provider. Where possible, we are open to considering part time/flexible working patterns. Please let us know in your application your desired working pattern .
Salary: £25,207
Location: London docklands
O ur permanent hybrid policy sees us all working at least four days across a fortnight in the office.
Our communications team ensure that our employees are well-informed and motivated, contributing to the overall success of the organisation . Your primary objective will be to assist in the development and execution of communication strategies that enhance engagement with key audiences and promote a positive organisational culture.
In this role, you will spend a significant amount of time working on content creation and management. Your creativity and attention to detail will be essential in delivering high-quality content that resonates with our employees.
Y ou're accountable for…
Completing your apprenticeship qualification.
Overseeing key administrative tasks for the team including scheduling meetings and managing communications inboxes and distribution lists
Managing communication s planner s for the team
Supporting events organisation and management
Creating, e diting and proofreading written content for publication (news articles and newsletters)
Supporting with content creation for our digital channels including the intranet and our digital screens
Uploading news articles to the intranet and distributing newsletters
Using insight to measure impact of our communications activities
Being a brand champion and e nsuring our content follows our brand guidelines
Supporting the Financial Ombudsman Service's strategy through communications activities
On enrolment onto the apprenticeship (September 2025) you will have achieved at least 3 A Levels A-C, including English and Maths (or equivalent qualification) .
On enrolment onto the apprenticeship (September 2025) you will not be in full-time education or receiving funding for other learning programmes. 
You will have achieved 5 GSCEs at grade A-C, including English and Maths (or equivalent qualification)
You will need a full UK Right to Work for the duration of your apprenticeship, h ave valid and eligible residency status and be resident in the UK for three years before the start of the apprenticeship. Full eligibility details can be found  here  at Annex A. If you are not sure if you meet the residency requirements, then please contact us before applying.
How to apply
To apply, please upload a current CV, which includes your qualifications. If you are still studying include your predicted grades. We will be review your qualifications to ensure you are eligible for the apprenticeship you have applied for.
Applications need to be submitted by 23:50 on 25 May. Due to high application numbers this advert may end earlier than the date specified, so please don't delay and apply now!
We welcome internal applications, to apply you must of passed probation and have no live development plans in place
The recruitment process
Once you have applied, the recruitment process is as follows:
Online tests: The team will review qualifications once the job advert has closed. If you meet the qualification you will be emailed tests to complete, which must be completed within 72 hour. The tests are:
Cognitive Ability test to assess your problem solving, critical thinking & attention to detail
Workplace Behaviour Assessment, to evaluate if you'd be happy in the role applied for.
On-demand Video interview: If you pass the previous stage you will be sent on-demand video interviews to complete. This is your opportunity to tell us why you have applied for an apprenticeship, and how you feel you would be a good for fit for the apprenticeship you applied for. You have 72 hours to complete this step. If you are successful, you will be invited to an interview.
We partner with Criteria to deliver the assessments & video interview. You can visit their website to learn more about the platform & read their privacy notice.
Face to face interview: If you are successful after the video interview, you will be invited to an interview with your future team. Here we are looking to understand if you have the skills to excel in the apprenticeship. It is also your opportunity to learn more about the Financial Ombudsman Service & what you'll be doing as an apprentice. A full job profile is available on request and will be provided to candidates shortlisted to the first stage of the assessment process.
Reasonable adjustments: When you apply for a role there is a questionnaire to complete, which is where you can inform us if you may require any adjustments to the recruitment process. Some examples of things we can put in place may include: extra time for online assessments or video interview, alternative formats for on-demand video interviews.
Why Financial Ombudsman Service?
We are a values led organisation. Our values define our culture, influence our decisions, and underpin our vision and strategy. They set out how we play our PART through Purpose, Ambition, Respect and Trust. You can learn more about our values here: https://www.financial-ombudsman.org.uk/who-we-are/aims-values
We also offer an attractive, competitive salary and flexible benefits to suit our people. Here's a list of some of the many benefits and perks you can get for working with us:
25 days holiday entitlement, with the option to buy extra or sell days
Generous pension
Various Family Friendly Policies, including enhanced maternity pay, carers and dependants leave
Employer provided benefits such as Private medical insurance, virtual GP, Critical illness cover, Life assurance cover, to name a few
Choice of voluntary benefits including Technology scheme, Cycle to work scheme, Will-writing service amongst others
Employee Assistance Programme
Extensive opportunities for personal and career development
Fully equipped on-site gym open 24 / 7 (London office only)
Extensive Well-being resources including on-site therapists (London office only)
Beautiful and bright London office looking over the Thames and near to mainline stations
Our employee led networks (a couple of examples being our Women's Network, Carers network, and Neurodiverse Network) do fantastic work in educating and raising awareness across a range of experiences and support us in being an inclusive employer and a great place to work. You can get involved, too!
We're proud to be an inclusive employer
We view diversity as fundamental to our success and welcome applications from underrepresented groups across all communities.
We're committed to being a great place to work- attracting and developing people from the widest possible range of backgrounds. We want everyone to perform at their best and feel able to be themselves. We understand that if we're diverse and inclusive, we'll better understand different perspectives, which is fundamental to our job resolving financial complaints.
We welcome applications from Black and other ethnic minority candidates, and female candidates, for all positions and particularly so for senior leader positions as they are under-represented within the Financial Ombudsman Service at this level.
We are proud to be a Disability Confident Leader. This means that we will put disabled candidates entering under the scheme through to the next stage of the recruitment process should they meet the minimum criteria for a role. A minimum criterion needs to be measurable from reviewing a candidate's CV/supporting statement. Exceptions may apply if due to the volume of applications we are not able to interview all eligible candidates who qualify under the scheme. If you would like to speak to a member of our team about any reasonable adjustments you need, please email hrsupport@financial-ombudsman.org.uk and let us know your preferred method of contact.
Find out more
Check out below channels to find out more about everyday life at the Financial Ombudsman Service - and don't forget to follow us while you're there!
Good luck with your application!
