Company Description
We’re the nation’s favourite heating brand, here to warm up people’s homes, lives, and futures.
From boilers, hybrids and heat pumps to solar thermal and smart controls, we’re giving our customers plenty of choice. With cutting-edge tech and research, we’re right in the thick of the drive for a better future of home heating.
It’s not all tools and tech. People are the real heart of our company. We connect with our customers to deliver genuinely helpful support, and we care about our employees and give them enriching careers. We work hard, we work together, and we work with a cause – delivering brilliant customer support and exceptional engineering.
As an organisation of more than 1,600 employees, we also take our role in the communities we serve seriously. From giving away free heating systems for community spaces, to our charity, education, and volunteer work – we’re no strangers to rolling our sleeves up, getting stuck in, and helping out.
If that sounds like something you’d like to be a part of, we’d love to meet you.
Come and work #LikeABosch at Worcester Bosch.
Job Description
We are excited to offer you the opportunity to join our Customer Relations department as an Advanced Apprentice Customer Relations Coordinator!
In this role, you will be responsible for:
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Delivering World Class service by adopting positive and pro-active approach to the handling of customer feedback.
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To support ongoing improvements that will always enhance the customer experience to support the After Sales vision of Excellence in Customer Service.
Key Deliverables:
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Ensure complaints procedure is followed in all instances.
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Achieve and maintain both individual and departmental productivity, quality and service standards.
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Resolve complaints as efficiently as possible using appropriate media to ensure customer satisfaction.
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Work closely with other disciplines and functions as appropriate to build positive and rewarding relationships.
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Handle and resolve all complaints and issues promptly and with a high degree of diplomacy and empathy appropriate to the situation.
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Pro-actively identify ways in which we can minimise and reduce complaints and feed all ideas into appropriate team.
To be customer focused, committed and highly self-motivated with the ability to demonstrate a flexible approach to changing business needs.
To have excellent communication skills and demonstrable experience of coping with varying workloads, pressures and deadlines.
Interested? Upload your CV today!
Qualifications
Right To Work:please ensure you have valid Right To Work in the UK status for the duration of the contract term. This is a 2-year fixed term role.
Education requirements:
Ideally the candidate will have a degree level qualification in one of the following qualifications or similar: Business Administration, Communications, Psychology, Hospitality Management, Human Resources or Customer Services.
Skills & Attributes:
The successful candidate we are looking for should be able to demonstrate some or all of the following:
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Communication Skills: Strong verbal and written communication skills are crucial for clearly conveying information and understanding customer needs.
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Empathy: The ability to understand and relate to customers' feelings and perspectives helps in building rapport and trust.
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Problem-Solving Skills: Customer relations agents must be able to identify issues quickly and develop effective solutions to resolve them.
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Patience: Dealing with customers, especially in challenging situations, requires a calm demeanour and the ability to remain patient.
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Active Listening: Listening attentively to customers ensures that their concerns are fully understood and addressed appropriately.
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Adaptability: The ability to adjust to different customer personalities and changing situations is important in providing personalized service.
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Time Management: Effectively managing time to handle multiple inquiries and tasks while maintaining quality service is essential.
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Conflict Resolution: Skills in resolving disputes and handling difficult situations can help turn negative experiences into positive outcomes.
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Teamwork: Collaborating with colleagues and other departments is often necessary to provide comprehensive support to customers.
Additional Information
Deadline for Applications: 18.07.2025 - Please note, we reserve the right to close this vacancy at any time so we encourage candidates to submit their applications as soon as possible.
Expected Start Date: 04.08.2025 - Please note that this date is advisory and can be flexible within reason.
Contract Duration: 23 months
Working Hours: 39 hours per week – standard working pattern of 08:00 – 17:00 Monday to Thursday and 08:00 – 16:00 Friday with a 1-hour lunch break
Working with us comes with the following benefits:
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25 days annual leave per year plus bank holidays (pro-rata for your first year)
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Eligibility for our Company Performance Bonus (up to £2,000 gross per annum)
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Enhanced pension contributions
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Access to the Perkbox and My Benefits platforms giving access to discounts, group income protection and death in service benefits
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Employee Assistance Programme and Virtual GP
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Discounts on products from across the Bosch Group
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Subsidised onsite café and canteen
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Health & wellbeing support including: over 200 trained mental health first aid champions, free of charge employee assistance programme.
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Access to Bosch Social Club membership offering you and up to 5 friends and family discounts on excursions and events
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Volunteering days
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Policy to support growing families
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Access to self-service training platform containing over 200 Bosch approved programmes
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Networking opportunities across Bosch UK including a mentoring programme
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And more!
