UK Business Administration Apprentice
Gloucester, UK
AboutOptimas:
Optimas is a global distributor of integrated supply chain solutions, and engineering support focused on delivering fasteners, components, industrial and safety supplies to our diverse customers around the world. Our local, on-the-ground teams understand the nuances of every community we serve. This allows us to adapt with our customers and partners as needs evolve, leveraging our footprint to remain at your side while providing a highly personalized level of service and support no matter where you find yourself around the globe.
To learn more, please visit our website http://www.optimas.com/
Job Purpose:
This newly created role offers an opportunity to support, explore and learn multiple facets of a dynamic, multinationally focused business. Working directly in our Customer Services, Commercial & Bid and Quality departments, you will work with all areas of our business as you progress through your apprenticeship. Your End Point Assessment will focus on a specific department, and will be discussed with you as part of your ongoing development in the role.
You will have the opportunity to study towards a Business Administrator (Level 3) qualification accredited with Gloucestershire College.
This role will work across three departments of our UK Distribution Business, and the jobholder will have opportunity to gain greater understanding of these pivotal areas throughout the course of their apprenticeship.
Key Result Areas:
Customer Services
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Communication with customer via phone and email: order requests, order changes, order status, tracking information, shipping discrepancies, invoice errors and quality issues.
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Responsible for all system transactions to service customer: entering orders, expediting orders, tracking order status, managing returns, maintaining customer data integrity, and resolving invoice discrepancies.
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Generating sales leads by suggesting information about other products and services Manage customer order books, including initiating and follow-up to resolve issues, answer questions and correspondence and complete reports as it relates to the customer base.
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Provide Assistance and Support to the Sales Organization Team as assigned.
Commercial & Bid
- Support New Business opportunities by providing our best commercially competitive offer in line with Company objectives and inline with customer requirements
- Develop collaborative dialogue with all customer and supplier contacts to support active negotiations on outstanding business opportunities
- Support our Supply Chain and Sourcing in ensuring current partners are aligned to market conditions and identify potential risks
Quality
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Liaise directly with suppliers to ensure problems with supplied products are promptly addressed
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Fulfill quality control at Goods Inwards inspection.
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Manage quality release activity relating to new/changed products.
“The post-holder will be required to undertake such tasks as may be reasonably expected within the scope and level of the role”.
Knowledge, Training, Experience & Skills required:
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Excellent Communication skills – verbal and written
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Excited about helping our customers
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Friendly, patient and empathetic
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Continuous improvement
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Attention to detail
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Positive attitude
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Problem solving
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Excellent organisational skills
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Computer Literate MS Office to include Word and Excel
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Excellent time management
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Excellent Team working
This is an exciting opportunity for career development within a customer-focused role. If you are enthusiastic, energetic, and passionate about helping customers, this is the role for you!
Optimas OE Solutions provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability or genetics. In addition to federal law requirements, Optimas OE Solutions complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.
