Opportunity information
Salary £20000 per year
Duration 18 months
Advert closing date 31/08/2025
Description
A fantastic opportunity to join our growing IT team. The role will involve providing support and assistance to our students and staff.
Raise, respond, and complete allocated IT tickets raised within the Service Management system which can include:
Providing one to one assistance to both students and staff in the use of computer hardware and software both provided by GBS and the students including submission of work.
Providing technical support in moving and setting up of Audio Visual and IT equipment as required.
Set up and configuration of PC/laptop equipment with required operating systems installing software and drivers where necessary.
Troubleshoot, diagnose problems, implement corrective action procedures within prescribed guidelines and/or escalate to other technical resources as appropriate.
Working with team members to troubleshoot both complex and routine computer issues.
Performing one-on-one computer training on technology when necessary with both students and staff.
Providing support with password reset issues for both students and staff.
Follow best practice guidelines in ensuring security and privacy of networks and computer systems.
Ensure the maintaining of records/logs of loan equipment, repairs and fixes and maintenance schedules.
Provide orientation and guidance to users on how to operate new software and computer equipment.
Providing general administration support such as: printing, filing, processing and collating information as required by the IT department.
Providing support to both students and staff and being the first point of contact for error reporting, raising tickets as required.
Entry requirements
English and Maths GCSE grade 4 or above or equivalent.
Training to be provided
Information communications technician (Level 3)
Things to consider
Starting salary is £20,000.
Travel between campuses may be required to support the needs of the department.
Skills required
Array
Future prospects
Excellent progression available within the company. This may lead to a permanent position with employer and future progression.
Hours per week 40
Working week Monday -Friday (times tbc)
Apprenticeship standard Information communications technician (Level 3)
Manchester, Lancashire, United Kingdom, M12 6JH
