Description
To support the Calderdale credit union teams with regards to providing a service to all our members, efficiently and professionally.
Employer Description
Credit Unions are mutual savings and loans societies. Membership is based on a ‘common bond’, something which links members together. Our common bond is that members either live or work in Calderdale and Kirklees.
Our goal is to support the Calderdale credit union teams with regards to providing a service to all our members, efficiently and professionally.
Our Values – Individual accountability, together with collective ownership in order to achieve high standards. Developing our knowledge and ourselves to continually do better. Respect for people in all that we do
Roles & Responsibilities
- Manage the answer machine, ensuring all messages are promptly reviewed and followed up.
- Respond to incoming email enquiries with accurate and timely information.
- Provide cashiering services and assist customers face-to-face, resolving queries efficiently.
- Set up new memberships, including verifying details and issuing membership documents.
- Process loan applications by checking documents and updating relevant systems.
- Support the ELDS process by monitoring accounts and collaborating with the debt recovery team.
- Assist the finance team with daily tasks such as data entry, invoice processing, and record keeping.
Skills Required
Communication - Writes and speaks effectively, using conventions proper to the situation; states own opinions clearly and concisely; demonstrates openness and honesty; listens well during meetings and feedback sessions.
Reliability - Personally responsible; completes work in a timely, consistent manner; works hours necessary to complete assigned work; is regularly present and has a good attendance record, understands the impact that absence can have on the team and on the service. Is punctual; arrives prepared for work; is committed to doing the best job possible; keeps commitments.
Support of Diversity - Treats all people with respect; values diverse perspectives; participates in diversity training opportunities; provides a supportive work environment for the multicultural workforce; shows sensitivity to individual differences; treats others fairly without regard to race, sex, colour, religion, or sexual orientation; recognizes differences as opportunities to learn and gain by working together.
Consideration and tact when offering opinions.
Customer Service - Listens and responds effectively to customer questions; resolves customer problems to the customer’s satisfaction; respects all internal and external customers; uses a team approach when dealing with customers; follows up to evaluate customer satisfaction; measures customer satisfaction effectively; commits to exceeding customer expectations.
Working Hours
30 hours a week
Working Days
Shifts to be confirmed by the employer.
Qualifications Required
Grade 4/C or above in Maths and English
Future Prospects
To be discussed upon completion of the apprenticeship
Job Types: Full-time, Apprenticeship
Pay: £10.00 per hour
Expected hours: 30 per week
Work Location: In person
