A place to make a difference
Location: Bradford, Hybrid
Salary: £22,932 per annum
2 year Fixed Term Contract, 35 hours per week, Monday – Friday between 9am and 5pm
With over 21,000 homes across the country, we’re responsible for supporting thousands of customers and their families.
We’re proud to build positive, long-lasting relationships that go beyond housing. The work we do supports our customers and creates vibrant communities where people of all backgrounds can thrive.
If you pride yourself on delivering the best customer care and want to use your skills to make a positive impact on families and communities, there’s a place for you at Accent.
About the role
As a Finance Apprentice in our Customer Payments team, you’ll learn on the job while working towards a recognised qualification - gaining hands-on experience and building strong foundations for a rewarding career.
You’ll play a key role in ensuring customers have a smooth and timely payment experience, helping them stay on track with rent and avoid arrears. Your work will support the processing of over 500,000 transactions a year, contributing to the management of our rental income and improving customer outcomes.
Working with bespoke finance systems, Excel, and CRM tools, you’ll develop valuable skills in income processing, payments and customer experience. It’s a fast-paced role with clear routines and deadlines - ideal for someone with great attention to detail and a willingness to learn.
If you're looking for a place to grow, gain a qualification, and make a meaningful impact on the lives of our customers, apply today!
To view/download the job description please click here.
Salary
The spot salary for this post is £22,932 per annum for applicants who fully meet the requirements of the post. Applicants, who do not meet all the requirements of the post, will start 5% or 10% below the spot salary.
About you
- A willingness to work towards a recognised qualification while gaining hands-on experience.
- GCSEs (or equivalent) in Maths and English at grade 4/C or above.
- A basic understanding of customer service and a strong commitment to delivering high-quality support.
- Strong organisational and time management skills to balance work and study.
- Clear, confident communication skills and a proactive, positive attitude.
- A reliable work ethic with attention to detail and a drive to learn and improve.
- Good interpersonal skills and the ability to build positive relationships with colleagues and stakeholders.
- Ability to work well both independently and as part of a team.
- Confidence in following instructions and working under supervision.
- Strong computer literacy and a willingness to learn finance systems and tools.
Interviews
We want your candidate experience to reflect who we are - a place to grow, a place to thrive, a place to be you.
Stage 1: A Place to Connect
An assessment centre where you’ll spend a half day with us. We’ll give you an introduction to Accent and you’ll take part in some Group Exercises where we’ll be assessing your teamwork, communication and problem solving skills. You’ll also have the opportunity to meet the team and chat to one of our current Apprentices about their experience.
Planned date: 12th September at our Bradford Office
Stage 2: A Place to Show Your Strengths
A behavioural and scenario-based interview focused on how you apply your knowledge to real-life situations. You'll be asked to complete a Customer Service Questionnaire in advance.
Planned date: 16th September via Teams.
We aim to make the process clear, supportive, and genuinely valuable – a place where you feel informed and confident at every step.
A place to build a future
We have big ambitions. That means we need people who are driven to succeed and eager to grow. Here, you’ll have the opportunity to learn new skills, thrive in our collaborative environment, and take your career in different directions. We also support your health and wellbeing with 28 days of holiday plus bank holidays (pro rata for part time) – an extra day to celebrate your birthday and the option to purchase more – access to an online GP, gym discounts, and a dedicated day to volunteer for a cause that matters to you.
And because we believe in supporting you now and in the future, this is a place to plan for your future – with access to both Defined Contribution and Defined Benefit pension schemes through salary sacrifice, helping you save more efficiently. We also provide life assurance at three times your salary for all colleagues, giving you added peace of mind.
If you require reasonable adjustments to any part of our recruitment process, please let us know we will ensure requirements are met.
Please don’t delay in submitting your application. Where roles are urgent or we receive a high volume of applications, we may interview and conclude the process prior to any closing date indicated.
If you have any queries about the role, please email:
"PeopleServices@accentgroup.org".
Please note candidates must have current eligibility to live and work in the UK, Accent do not currently hold a sponsorship license.
If you’re looking for a place you can make a positive difference to society, to our organisation and to your future, apply now.
Recruitment Agencies: We work exclusively with partners on our preferred supplier list (PSL) and do not accept unsolicited CVs or speculative approaches from agencies for this role.
