Equans is looking for a Business Administration Apprentice to join our team based at Jesmond Park Academy on an Apprenticeship basis (18 months). This is a full time role working 37.5 hours per week. On offer is a competitive salary and benefits package
Reporting to the Operations Manager, the Business Administrator Apprentice duties will be to provide pro-active day to day facilities office support, supporting the Contract Administrator as necessary. You will be an integral component of a dynamic professional and motivated department in a busy facilities support services environment. You will be expected to support facilities colleagues, the senior management team as appropriate in a demanding multi-functional support services environment.
What will you deliver?
- Dealing with general enquiries, taking messages and responding to queries either by email, telephone, or in person.
- Identify client requirements through telephone, CAFM Helpdesk system, and e-mail communications. Raise and manage to completion PPM and reactive Work Orders in the CAFM System to deliver KPIs / SLAs.
- Assist with planning and coordinating, in conjunction with the supervisor, tasks and labour resource for planned, reactive and other tasks as required.
- Progress both colleagues and suppliers queries / work orders to ensure that Equans SLAs are met.
- Carry out monitoring of data to ensure that Helpdesk work orders have been accurately created, assigned, prioritised and categorised in line with contractual KPIs and SLA's. Raise any concerns to the Facilities Team Leader.
- Carry out monitoring of data to ensure that Helpdesk work orders have been accurately created, assigned, prioritised and categorised in line with contractual KPIs and SLA's. Raise any concerns to the Facilities Team Leader.
- Record and respond to Compliments and Complaints. Updating the correct systems so that monthly reporting happens
Achieve closure of Work Orders to financial deadlines to ensure prompt payment. Working with the Payment system (Webcycle).
- Attend meetings, training and other engagements to the benefit of personal development.
- Maintain paperwork and folders associated with the facilities department timesheets and delivery notes etc.
- Drafting basic correspondence, and circulating documents as appropriate.
- Liaise with contractors and coordinate attendance in line with any reactive maintenance and ensure records of attendance are maintained.
- Ordering of goods for office services, uniform, cleaning consumables & equipment, stationery, H&S items etc.
- Fulfil Health & Safety responsibilities by adherence to the requirements of the Company's Health & Safety Policy Statement, Manual, Safe Systems of Work and Risk Assessments. To adhere to Client health and safety policies and procedures as appropriate.
- Comply with the Company’s Policies, Management Plans and Procedures.
- Follow the Company's Equal Opportunity Policies in relation to other staff, customers and members of the Group, at a level appropriate to the post.
- Undertake such other duties appropriate to the level and character of work as may
reasonably be required within the Department / Service. Significant permanent changes in duties will require agreed revisions to be made to this Job Description.
What can we offer you?
On offer is a competitive salary and benefit package, which includes;
- 24 days annual leave (+ public holidays).
- Life Cover equivalent to 1.5 times annual salary.
- Employee discount shopping schemes on major brands and retailers.
- Gym membership discounts.
- 2 corporate social responsibility days per year.
- Broad range of learning opportunities, such as professional qualifications, collective/individual training, and personalized support programmes.
- Attractive Employee Referral Rewards Scheme.
- Access to our growing employee networks.
- 24/7 Employee Assistance Program and access to mental wellbeing app.
Who are you?
- Previous experience within Administration is desirable but not essential.
- Reliable.
- Good communicator, both written and oral.
- Minimum of C or above (or equivelent) in English & Maths.
This role includes an Enhanced DBS with Barred Lists check therefore ability to pass is essential.
Who are we?
In the UK & Ireland, Equans is a provider of sustainable facilities management and regeneration, and cutting-edge energy and digital services. Our 15,000 employees combine these activities to deliver decarbonisation across the built environment and help businesses, communities, public sector organisations and government to accelerate the transition to a low carbon, resilient world.
Globally, Equans is a world leader in the energy and services sector with operations in 20 countries, 90,000 employees working on 5 continents and a turnover of 19.2 billion euros in 2024. Equans is a subsidiary of the Bouygues group.
Our ambition
At Equans, we are driven by our ambition to be recognised for our operational excellence and as the best place to work for our employees. This commitment extends to achieving global and sustainable performance through Impact, ensuring that everything we do aligns with our core values—Accountability, Respect, Team Spirit, and Service Focus.
We take ownership, act with integrity, and set high standards. We listen, support, and care for one another. We collaborate and build trust to achieve shared goals, always striving to meet our customers' needs in a proactive and pragmatic way. These values shape our culture, strengthen our community, and inspire us to deliver excellence every day.
What's next?
If this role is of interest to you, please click below to register, apply, and track your progress! A member of our Resourcing Team will review your application and be in touch.
As part our commitment to better reflect the markets within which we operate, we encourage applications from women, ethnically diverse individuals and people with disabilities, along with all candidates who identify with protected characteristic groups under the Equality Act 2010.
At Equans we’re committed to delivering a culture where everyone’s voice is heard and supported. We know the value a diverse workforce creates, delivering better results for our people, customers, and stakeholders. Diversity and inclusion is at the core of what we do, should you join Equans you’ll find a welcoming and open workplace where you’re supported and encouraged to be your true self at work.
You’ll also have access to our growing employee networks including AccessAbility (representing those with physical and mental disabilities), Encompass (representing the LGBTQ+ community), RISE (representing people from ethnic backgrounds), Veterans & Reservists, WOMEN Together (representing women in Equans), Working Parents, and Young Professionals.
For this role, you must have evidence of the right to work in the UK. Unfortunately, we are not able to offer a re-location package with this job role. Certain roles may require applicants to undergo a Disclosure check, as noted in the role requirements.
The Equans Resourcing Team manage this requirement. Agency involvement is not required. All related enquiries should come to the resourcing team not direct to Equans Managers.
