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Customer Service Advisor Apprentice

Crawford • Milton Keynes, England, United Kingdom • 17h ago

We are looking for a Customer Service Advisor to join an exciting global organisation in central Milton Keynes. As a leading player in the insurance industry, our client puts their people at the heart of everything they do. They pride themselves on providing an exceptional service for their clients, as well as ensuring the happiness and growth of their employees.

You will need to work well as part of a team environment, be an effective communicator and enjoy problem solving. There is always lots going on, so good time management skills and the ability to organise yourself effectively are crucial.

We’ll also need to you to take ownership, which is being proactive and owning your personal objectives and focus on results.

You’ll need to have 5 GCSE’s at grade C or above, including Maths and English and a Good Working Knowledge of Microsoft Word, Excel and Outlook.

Your role will involve dealing with customers on a daily basis, answering and making calls, dealing with confidential enquiries, accurate data inputting of customers new claims, making liability decisions, allocating work across teams and instructing suppliers to progress the claim. During this period you will gain experience in motor, property & Liability claims.

As you progress, you’ll also have the opportunity to handle your own portfolio of insurance claims from initial receipt to settlement.

This role provides an entry level opportunity into claims handling and has been designed to complement the Cert. CII qualification.

Responsibilities:

Act as first point of contact for customers looking to make claims, via telephone and email

Communicating with 3rd parties in the event of incidents
Data input, ensuring all information is captured and inputted onto internal systems
Liaising with claim handlers to ensure efficiency of claims completion
Supporting team with adhoc duties when necessary

About you;