An exciting opportunity to join the Apprenticeships Team at Steve Willis Training, providing high-quality administrative and learner support. This role plays a key part in engaging and supporting apprentices throughout their learning journey to ensure a positive and successful experience.
Based primarily at our Burgess Hill Centre, with occasional travel to our Portchester Centre required.
Hours (paid): 37.5 hours per week
Working pattern: Monday to Friday, between 8:00am and 5:00pm
Learner and Programme Support
- Provide general administrative support to the Apprenticeships Team, including filing, scanning, data entry, and document management.
- Maintain accurate learner records on management systems, ensuring compliance with funding, audit, and data protection requirements.
- Prepare and distribute learner documentation, such as enrolment forms, progress reviews, and completion certificates.
- Deliver excellent customer service to learners and employers, responding to enquiries promptly and professionally.
- Welcome learners and visitors to the centre and assist with induction and training day arrangements.
- Coordinate reviews, assessments, and end-point assessment (EPA) documentation.
- Monitor learner attendance and update records within registers and management systems.
- Liaise with tutors, assessors, and employers to ensure learner information is accurate and up to date.
- Support learner engagement activities and assist with events such as inductions, progress reviews, and award ceremonies.
- Provide general office support to the wider administration team as required.
Administrative Duties
- Manage digital and paper-based filing systems to ensure records are complete and accessible.
- Input, update, and check data in internal and external systems (e.g. ESFA, MIS, Aptem, etc.)
- Produce reports, letters, and correspondence as required.
- Support with the coordination of calendars, meetings, and communication across departments.
- Provide general administrative support to the Apprenticeships Team and wider business as required.
Compliance and Quality
- Ensure all learner information and documentation meets internal and external compliance standards.
- Support internal audits and assist in preparing documentation for funding or inspection reviews.
- Contribute to continuous improvement by suggesting and implementing process enhancements.
General
- Deliver and maintain a consistently high standard of customer service across all areas of the business.
- Actively participate in team meetings, contributing in a positive and proactive manner.
- Provide administrative support to colleagues across the business and assist in maintaining office cover as required.
- Research, coordinate, and produce reports to support a range of tasks and projects for colleagues.
Person Specification
Essential:
- English and Maths at Level 2 (or equivalent).
- Minimum of 12 months’ experience in an administrative role or within an administration team.
- Experience in customer service and call handling.
- Proficient in Microsoft Office applications (Word, Excel, Outlook).
- Excellent attention to detail with strong organisational and administrative skills.
- Confident communicator with effective written and verbal communication skills.
- Able to work efficiently within a busy, team-oriented environment.
- Positive, proactive attitude and a commitment to supporting learner success.
Desirable:
- Strong understanding of Building and Engineering Services training programmes, particularly within the Gas and Electrical sectors.
- Business Administration qualification at Level 2 or Level 3 (NVQ or equivalent).
- ICT qualification at Level 2 (or equivalent digital competency).
- Experience using CRM systems for data input and record management.
- Previous experience working in an education, training, or apprenticeship environment.
- Familiarity with apprenticeship management systems, including Aptem.
- Sound understanding of safeguarding and data protection principles.
Job Type: Full-time
Benefits:
Work Location: In person
