About the company:
The Shaftsbury Group is a charity that’s committed to enabling people with disabilities to live the life they want to lead. They work to change what is unlivable, helping people to tackle the barriers they face and create a livable life.
The Shaftsbury Group believes that the people they support have the right to a full and flourishing life. They deserve the very best in service delivery. Driven by their core values, The Shaftsbury Group strives to be open, enabling, inclusive and courageous in all that they do.
About the role:
Provide 1st level support for all business systems. To provide fantastic customer service during all aspects of technical support for Nash College. Provide support for related technical systems including printers, access control, mobile phones, audio visual equipment etc.
Main Responsibilities:
- Being friendly, patient and helpful in all dealings with end users' technical requirements.
- Keeping the service desk tickets up-to-date.
- Respond to IT incidents, problems and requests, resolving them in line with agreed levels of service and to the user’s satisfaction, recording all information as required by local IT processes.
- Support users in using standard office systems and other software in use across Nash College and the Shaftesbury group.
- Set up, maintain and remove user accounts, file sharing and mailboxes as required and in line with audit and security policies and procedures.
- Install software, download and apply updates and patches in line with agreed policy and procedures.
- Install and configure desktop hardware and build/configure/install in line with procedures.
- Configure and support mobile devices, including phones, smartphones and laptops.
- Develop knowledge of specific aspects of Shaftesbury group systems.
- Support continuous improvement of Nash College services, systems and processes through improved quality management and documentation.
- To carry out additional duties and tasks that may be required within the range of the responsibilities of the post.
Skills:
- A strong customer service-oriented mindset
- A desire to learn, qualify, and build a career in the IT industry
- Excellent interpersonal skills
- Strong customer focus
- Drive and determination
- Desire to develop personal skills and knowledge to keep abreast of current technology
- Attention to detail and the ability to follow the process
- Good problem-solving ability
- Ability to work on your own and as part of the team
- Willingness to be flexible.
Entry Requirements:
- You’ll need to attend an online interview with our Talent Team and pass initial assessments in maths and English once you have completed your registration.
- You will need to be within a commutable distance to the office location listed.
Additional Benefits include:
- Access to LDN's Apprentice Community
- LDN Personal Development Opportunities
- LDN Social Events
- LDN Apprentice of the Month Prizes
- Excellent Career Progression
- Access to Student Discount
Job Types: Full-time, Apprenticeship
Pay: £16,000.00 per year
Ability to commute/relocate:
- London SE11 5HJ: reliably commute or plan to relocate before starting work (preferred)
Education:
- GCSE or equivalent (preferred)
Work Location: In person
Reference ID: LIVN002
Expected start date: 30/01/2026
