Employer description:
The University of Warwick is a world-class institution committed to innovation and excellence. Its Information and Digital Group (IDG) delivers cutting-edge digital services that empower students, academics, and staff. Within IDG, the Infrastructure & Operations (I&O) team ensures reliable, secure, and high-performing IT systems and networks, supporting teaching, research, and administration across campus.
Overview:
Join our Network team and kick-start your career in IT! You’ll work alongside experienced engineers, gaining hands-on experience in maintaining and improving the University’s network services.
Key responsibilities include:
- Assisting with network support and troubleshooting.
- Supporting maintenance tasks such as switch configuration, patch/cable management, and equipment testing.
- Monitoring network performance and availability.
- Helping with planned upgrades and hardware replacements.
- Recording and closing incidents following established processes.
- You’ll also complete structured training leading to a Level 4 Network Engineer qualification.
Required skills:
- Demonstrable IT skills gained through a formal role, education, or hobby.
- Experience working in a team to deliver high-quality services.
- Experience providing advice and guidance to customers and colleagues.
- Ability to manage time and meet deadlines.
- Excellent spoken and written communication skills and ability to build effective relationships.
- Strong digital competence (Microsoft 365, email, internet).
- Ability to solve problems independently and as part of a team.
- Knowledge of health and safety issues.
- Ability to participate in networks to share good practice and exchange information.
- Enthusiastic and motivated learner.
- Team player with flexibility and adaptability.
- Calm under pressure with attention to detail.
- Willingness to learn new technologies.
- Organised and self-disciplined.
Entry requirements:
- an A-Level in ICT
- OR an International Baccalaureate at Level 3 ICT
- OR a Level 3 apprenticeship in a similar subject
- OR a BTEC Extended Diploma in IT (180 credits)
You may also have a combination of qualifications and experience which demonstrate the minimum foundation needed for the programme. In this instance you could still be considered for the programme.
If you hold international equivalents of the above qualifications, at the time of your application you must be able to provide an official document that states how your international qualifications compare to the UK qualifications.
For more information please visit the UK ENIC website.
Working hours: 36.5 hours per week.
Benefits:
- Pension: Three attractive pension schemes (depending on grade).
- Recognition: Long service rewards and recognition programmes.
- Annual leave: 4 shutdown days, 8 statutory days, plus 26 days (Grades 1A–5) or 30 days (Grades 6–9).
- Health & wellbeing: Access to EAP, medical/dental cash plans, insurance, eyecare, and Warwick Sport facilities (gym, pool, fitness classes, climbing wall).
- Personal development: Leadership and management development programmes; career-focused courses via the Centre for Lifelong Learning.
- Travel & transport: Campus transport services and bike hire options.
- Employee discounts: Savings on travel, dining, shopping, entertainment, Warwick hotel bookings, and Arts Centre events.
- Work/life balance: Flexible working, career breaks, generous parental leave, and on-campus childcare services.
Future prospects:
On completion, you’ll have a recognised qualification and practical experience, opening doors to roles such as Network Engineer or other IT infrastructure positions. There are strong opportunities for progression within the University or across the wider technology sector.
About QA:
Our apprenticeships are the perfect way to gain new skills, earn while you learn, and launch yourself into an exciting future. With over 50,000 successful apprenticeship graduates, we're a top 50 training provider, dedicated to helping you succeed.
Interested? Apply now!
Please be advised that this advert may close prior to the closing date stated above if a high number of applications are received. If you are interested in this vacancy please apply below as soon as possible.
