Apprentice Hire Desk Controller
Pulse Hire Ltd
Location:
Unit 2, Benton Office Park, Bennett Avenue, Horbury, Wakefield, WF4 5RA
Salary:
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£16,685.50 per year (Apprentice Minimum Wage)
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Pay may be reviewed and increased following successful completion of a probation period.
Hours:
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42.5 hours per week, Monday to Friday
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8:00am – 5:00pm
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Includes a 30-minute lunch break and two 15-minute breaks each day
Start Date:
Positions Available:
Job Summary
Kick-start your career with Pulse Hire Ltd as an Apprentice Hire Desk Controller. This is an excellent opportunity to gain hands-on experience in a fast-paced hire desk environment while completing a Level 2 Customer Service Practitioner apprenticeship. You will work closely with customers, suppliers, and internal teams, developing valuable skills with clear progression opportunities into a permanent role.
Key Responsibilities:
As part of the Hire Desk team, you will:
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Deliver excellent customer service at all times.
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Liaise with customers and suppliers via phone and email.
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Work closely with the Sales team to ensure customer orders are processed correctly.
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Communicate order updates, issues, and developments to the wider team.
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Communicate with suppliers when placing orders.
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Support the purchasing and sourcing of hire equipment.
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Complete administrative tasks accurately, including:
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Raising, chasing, and closing breakdowns.
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Processing off-hires.
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Raising and managing damages.
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Maintain accurate records across internal systems.
Learn product knowledge and industry standards.
You will gain hands-on experience while being supported by experienced colleagues.
Training & Development:
You will complete a Level 2 Customer Service Practitioner apprenticeship, delivered by Total Training Provision Limited.
Your training will include:
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At least 20% off-the-job training during working hours.
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Online learning and self-study modules.
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One-to-one support from a dedicated Skills Coach.
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Projects and practical activities.
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Regular progress reviews.
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Structured training in customer experience, communication, teamwork, and handling challenges.
Support to achieve English and maths qualifications if required.
The apprenticeship is completed through a final assessment, including a practical observation and professional discussion.
Essential Requirements:
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GCSE English at Grade 4 or above (essential).
GCSE Maths at Grade 4 or above (essential).
Skills & Attributes:
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Confident communication skills (phone and email).
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Strong customer service skills.
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Good IT skills.
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Attention to detail.
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Administrative skills.
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Logical and organised approach.
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Ability to work well as part of a team.
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Positive, enthusiastic attitude and willingness to learn.
Ability to manage multiple tasks in a fast-paced environment.
About the Company:
Pulse Hire Ltd is a growing UK equipment hire company providing powered access, plant, and site solutions nationwide. Known for their fast, flexible service and customer-first approach, they support a wide range of industries and are committed to investing in the development of their people.
Website: https://pulse-hire.co.uk/
Company Benefits:
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Company pension.
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Yearly bonus and incentive schemes.
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WPA health plan.
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Death in service benefit.
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Free uniform.
Free on-site parking.
Career Progression:
On successful completion of the apprenticeship, there is the opportunity to progress into a permanent Hire Desk role with Pulse Hire Ltd.
Contact Information
For further information about this apprenticeship, please contact:
Annie Mcloughlin
Total Training Provision
Annie.Mcloughlin@total-tp.com
07902 755076
