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Customer Service Apprenticeship

Lloyd Recruitment - East Grinstead • Remote (East Grinstead, West Sussex, GB) • £19.50k / year • 23h ago

Are you looking to kickstart your career in an office setting, gain a qualification and also earn a competitive salary? If the answer is yes, then we'd love to hear from you!

Lloyd Recruitment Services are pleased to be working with a reputable business in the East Grinstead area who are currently in search of customer service professionals to undertake a Customer Service apprenticeship.

What's in it for you as a Customer Service Apprentice?

Salary of £19,500 rising to £27,000 after successful completion
25 days holiday plus bank holiday
A generous contributory pension scheme
Free parking onsite
Discounts at a number of retailers

The role for Customer Service Apprenticeship:

Undertaking a Level 2 Customer Service Practitioner apprenticeship programme which will be for a minimum of 12 months (plus a 3-month end placement assessment)
Handle customer enquiries via telephone and email
Resolve customer complaints to the required standards
Provide an exceptional level of customer service
You will promote a wide range of services and products, ensuring compliance with all standards
You will do this by taking inbound calls, making outbound calls, email, Webchat, and social media if required

Key requirements:

You must be educated to level 4 English and Maths and can demonstrate a confident, empathetic, and passionate approach to customer service
You will have good communication skills, both written and verbal, and the ability to adapt to new systems, changes and procedures as required
Some exposure to a customer service environment (retail, hospitality, office) would be advantageous but is not essential as full training and support in provided
Strong work ethic with excellent time keeping

Essential criteria:

Good communication skills, both verbal and written
Ability to demonstrate a confident, empathetic, and passionate approach to customer service
Ability to adapt to new systems/changes/procedures as required

Additional info:

The role is for 35 hours per week Monday to Friday - shifts vary between 8:30 - 18:00
Although this role is based in East Grinstead
We are looking at a start date of 16th March
Six positions available - you will all start together and train together with a great buddy system

Extra info:

Refer a friend and earn up to £500 (see website for details)
Due to high application volumes, only shortlisted candidates will be contacted. If you don't hear back within 5 days, please assume you have not been successful
By applying, you accept Lloyd Recruitment Services' Privacy and GDPR Policy (see website)

Lloyd Recruitment Services are acting as an employment agency for this vacancy and are an equal opportunities employer.