Apprenticeship Advisor/Administrator needed in London. Work from home. Competitive pay so pay on ad does not reflect real. 3 week role, ENH DBS needed. ASAP start. Making calls to learners to check on their progress and writing up summary notes of these meetings is the main part of this role. You will be trained on the structure of the calls. Ideally to have some experience in this field would be great, failing that some experience with apprenticeships or education.
Other key responsibilities - Arranging, preparing for, undertaking and documenting progress reviews – the majority of these will be via Teams.
- Ensuring learner records are kept up to date
- Supporting and advising the apprentices and their line managers to ensure that they fully complete the requirements of the scheme
- Providing regular communication to learners regarding their programme of study
- Working with learning support and safeguarding teams to signpost learners where required.
- Ensuring key programme information is provided to learners.
- Helping ensure target retention and completion rates for apprenticeships are met
- Assisting with apprenticeship administration and queries
- Helping ensure all internal and external quality assurance requirements and documentation requirements are met within defined timescales
- Act as a point of contact for all programme queries from students, offering excellent customer service and issue resolution
- Work with appropriate stakeholders to support the successful on-boarding of new students:
- Interviewing learners and line managers as part of onboarding process
- Ensure learner records are kept up to date
- Ensure key information is sent to students as part of their enrolment to their educational programme
- Ensure apprenticeship students have access to a learning plan at the start of their programme
- Work with learning support and safeguarding teams to signpost learners where required
- Other ad hoc tasks as require
Skills, experience & qualifications required - Essential - Excellent communication and interpersonal skills, both written and verbal
- Proactive, resilient and ready to take on any task
- Customer-focused; driven to ensure learner satisfaction
- Lateral thinker with a logical approach to tasks and problems
- Self-motivated with a “can do” attitude
- Excellent organisational skills to meet deadlines
- Able to prioritise effectively and be able to juggle several tasks at the same time
- Work well within a team to solve problems collectively, making suggestions and using other people’s ideas and advice
- Have a strong desire and capability to learn new skills and new technologies
- Strong working knowledge of Microsoft Office packages specifically Outlook, Excel & Access
- Experience of working in an office environment with several work based deadlines
