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IT Support Apprentice

QA Apprenticeships • Apprenticeship • United Kingdom • £23.50k / year • 3d ago

About B‑Flexion:

B‑Flexion is a global, entrepreneurial investment firm that manages and grows long‑term capital across a diversified range of asset classes. The firm invests directly in private equity, real estate, venture capital, and public markets, partnering with management teams and entrepreneurs to build sustainable value over time. B‑Flexion takes a long‑term, active ownership approach, drawing on deep sector expertise and a global network to support growth, innovation, and operational excellence.

About the role:

The primary requirement of this role will be to offer white-glove support for all our users, who expect highly responsive, high-quality support as well as clear communication, and strong discretion/judgement. The successful candidate will be a reliable, safe pair of hands, who can work independently while also contributing to the efforts of the global GTS team and complying with group standards and procedures.

The role is office-based, and the successful candidate should expect to be onsite 5 days a week. Due to the critical nature of this role, a flexible schedule is required to work as required which very occasionally may include evenings and/or weekends. Occasional travel may be required to provide support to other offices.

Responsibilities:

Service desk support – consistently deliver high quality 1st and 2nd level support, including identifying, researching, and resolving technical issues
Security, systems & cloud administration – for specific systems (mainly the Microsoft 365 suite) configure, maintain, test, and support systems and applications
Automation of key support tasks to improve efficiency and creation of end user documentation to improve user self-service
Local infrastructure maintenance and asset management
Regular reporting and communication with overseas teams

Desirable skills:

Good communication skills
Customer service skills
Team player
Attention to detail
Good work ethic

Entry requirements:

3 GCSEs (or equivalent) at grades 4+ (A-C) in any subject
GCSE Maths and English (or equivalents) at grades 3+ (D or above)
Prospective apprentices must not hold an existing qualification at the same or higher level as this apprenticeship is in a similar subject

You may also have a combination of qualifications and experience which demonstrate the minimum foundation needed for the programme. In this instance you could still be considered for the programme.

If you hold international equivalents of the above qualifications, at the time of your application you must be able to provide an official document that states how your international qualifications compare to the UK qualifications.

For more information please visit the UK ENIC website.

Working hours: 40 hours per week, Monday to Friday, 9am - 5:30pm (occasional weekend work may be required, but time off in lieu will be given for this)

Benefits:

Income protection
Life assurance
Group pension
Private medical insurance
Cycle to work scheme
Classpass
Dental insurance

Future prospects:

Upon successful completion of the apprenticeship, the opportunity for a full-time role.

About QA:

Our apprenticeships are the perfect way to gain new skills, earn while you learn, and launch yourself into an exciting future. With over 50,000 successful apprenticeship graduates, we're a top 50 training provider, dedicated to helping you succeed.

Interested? Apply now!

Please be advised that this advert may close prior to the closing date stated above if a high number of applications are received. If you are interested in this vacancy please apply below as soon as possible.