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IT Support Technician Apprentice (L3)

Eleclink • Apprenticeship • United Kingdom • 2d ago

The Apprentice supports the efficient operation, maintenance, and optimisation of IT systems and cybersecurity within Eleclink. The role involves developing practical skills across IT support, network. The role will be based out of Eleclink’s London office with occasional travel to Folkestone, UK and Peuplingues, France based on business needs.

As the Information Communication Technician your responsibilities will be to:

Support Sr. Service Manager and IT Support analyst in provide day-to-day IT support, including troubleshooting hardware, software, and network issues.
Maintain accurate documentation of systems, incidents, and resolutions including upkeep of key registers for maintaining IT Assets.
Assist wider Eleclink with the maintenance and monitoring including on-boarding and off boarding employees.
Support Cybersecurity and GRC lead in the implementation of security controls and follow cyber security best practices including support of compliance activities both internal and external including NIS.
Follow organisational processes and procedures for backup, storage, and secure disposal of IT assets.
Contribute to IT projects, including planning, testing, and quality assurance activities.
Assist in preparing systems for stability and resilience, including BCP and Incident response techniques.

Essential skills, characteristics, and experience

Basic understanding of IT support principles and troubleshooting techniques
Highly effective written and verbal communication skills
Willingness to learn and develop technical skills
Strong problem-solving attitude with attention to detail and strong focus on getting things right in the first place
Ability to understand the wider business context in which the organisation sits
Ability to work under pressure in a dynamic environment
Self-starter and results orientated
Ability to establish and maintain strong professional relationships
Fluent in English
Level 3 qualification in IT, computer science or equivalent
Full, clean driver’s license (Desirable)
Interest in IT and technology
Experience in Microsoft Office Tools like Word, Excel and Power-Point

Requirements

Essential qualifications

GCSE in:

English (grade 4/C)
Maths (grade 4/C)

Desirable Qualifications

GCSE in:

Computer Science/IT (grade Pass/C)

If you have other relevant qualifications and industry experience, please share them with us. The apprenticeship can be adjusted to reflect what you already know.

Skills

Communication skills
IT skills
Attention to detail
Organisation skills
Problem solving skills
Team working
Initiative

Other Requirements

It is a requirement to have five GCSE 9-4 grades or equivalent (including English and Maths) to apply for this type of apprenticeship. If you do not have these grades but have completed numeracy and literacy Key Skills/Functional Skills at level two you may also apply for these apprenticeships.

Eligibility

You must meet the following eligibility criteria to apply for the role: