IT Apprentice
Assist our IT team in managing laptops, servers, networking, cloud-based CRM, and user setups, while gaining hands-on experience with Microsoft 365, cloud computing, and cutting-edge legal IT systems in a forward-thinking firm investing in AI and technology
The apprentice will take on 1st line duties, including answering support calls, setting up new users, and basic troubleshooting, while assisting the IT team in delivering exceptional service and project-based work. We anticipate they will grow into the role, contributing to innovation and the continued delivery of cutting-edge IT solutions for the firm
Future Prospects.
The Business
We are a solicitors practice
Our areas of law are: Conveyancing, Commercial, Commercial Corporate, Clinical Negligence & Personal Injury, Family, Civil Litigation and Private Client
The Position
● Provide 1st line IT support by answering support calls and resolving basic technical issues.
● Assist with setting up new users, including configuring laptops, email accounts, and access to necessary systems.
● Support the IT team in maintaining and troubleshooting servers, networks, and hardware.
● Help manage the cloud-based CRM system and ensure smooth operation for users.
● Gain hands-on experience with Microsoft 365 administration and support.
● Assist in delivering IT projects, including implementing new technologies and system upgrades.
● Collaborate with the IT team to provide excellent service to all staff.
● Contribute to the ongoing development and innovation of IT solutions within the firm, including AI and cloud computing initiatives.
● Document IT processes and assist with maintaining accurate system records.
Learn and work with legal IT systems unique to the firm, ensuring compliance with industry standards
Please read before applying for this position.
- Please note before application that an Apprenticeship is not suitable for candidates looking for part-time work, or work experience during a gap year.
- An Apprenticeship requires candidates that have left school, college or university
- Please consider if the business is a viable commute(unfortunately we are unable to consider applications where there will be a need to re-locate)
- The employer questions are important so that we have an understanding of a candidate's suitability for the role. Unfortunately, applications that have not answered the employer questions will not be considered.
- Please check the start date of the vacancy
Desired skills
- 4-9 grades English and maths GCSE's
- Car driver preferred.
- Local commute essential(We are only able to consider applicants with a viable commute)
- Interest and knowledge of IT
- Confident with excellent communication skills.
- Ability to multitask and manage reception in conjunction with other administration duties
- Good attention to detail
- Good working knowledge of ICT packages including Word, Excel and Outlook.
- Ability to demonstrate or gain a clear understanding of the firm’s in-house systems where training will be given
- Excellent presentation, organisation and timekeeping skills
- Awareness of confidentiality and safeguarding
- The ability to use own initiative, be able to work individually as well as part of a team
- Must be well-presented with a clear, pleasant telephone manner
- Good organisational skills
- Good client care skills
Personal qualities
- Well presented and polite
- Ability to take the initiative
- Confident at dealing with people at all levels
- Reliable and adaptable
- Willingness to take on challenges and to push oneself further
- Motivated and keen to learn new skills
Training to be provided
Course Content:
- Utilising IT programs and software
- Decision making
- Managing a quality service
- Project management
- Understanding the organisation and stakeholders
- Relevant regulations and policies
- Business fundamentals
- Professionalism and performance management
Things to consider
- Please check prior to application that the business is a viable affordable commute
- Please have a CV prepared on a word document
- An Apprenticeship and employer requires any potential candidate to be dedicated, please consider this before applying.
- The employer questions are important so that we have an understanding of a candidates suitability for the role. Unfortunately, applications that have not answered the employer questions will not be considered.
- Vacancy is for an immediate start, please consider this if you are still in education.
- PLEASE DO NOT CONTACT THE EMPLOYER DIRECTLY
- The closure dates are for a guideline only and the vacancy may close prior to the dates advertised. How far do you live from the business and please detail how long it will take to travel?
Job Types: Full-time, Permanent
Pay: From £15,000.00 per year
Schedule:
- Day shift
- Monday to Friday
Application question(s):
- To be considered for an Apprenticeship you would need to be out of education, please only apply if you have left education.
- When did you leave education?
- • A local commute is essential to be considered for this position.
How far do you live from Southend on Sea and how long would it take to travel?
( we are unable to consider applications where there is a need to relocate, of if the journey is not considered viable or affordable, please consider before applying)
- • The following qualifications are required for this Apprenticeship.
Do you hold English and maths GCSE grades 4-9?
Licence/Certification:
- Driving Licence (preferred)
Work Location: In person
Application deadline: 14/02/2025
Expected start date: 24/02/2025
