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IT Support Apprentice

Haberdashers' Academies Trust SouthLewisham • London, England, United Kingdom • £24.68k - £26.42k / year • 2m ago

Salary:

Band 2, S5 £24683 – Band 2, S8 £26418 Perkbox, LGPS, Employee Assistance Programme, 28 days A/L, access to HeadSpace app, Ride to Work and Cycle to Work, Season Ticket Loans

Job type:

Full Time, Permanent

Apply by:

28 February 2025

Job overview

We are seeking an IT Support Apprentice to join our team.

The Apprentice IT Support Technician is responsible for providing day-to-day support at the schools, whilst supporting other members of the team. The successful candidate will also be responsible for supporting day-to-day IT operations in the absence of the IT technician and Senior Technician. You will be a primary point of contact for anyone who logs a support request, and therefore must be approachable, friendly and solution-focussed.

Reporting

This role reports into the Area IT Manager (Hatcham and Borough)

Staff Development

Our staff are important to us. We know that without great staff, our children will not be as successful. Therefore, Professional Learning is key to our success. As a new employee within the Trust, you will be supported by the Senior Directors of People and Professional Learning, alongside your line manager to realise your full potential.

London Living Wage

We are proud to be a London Living Wage employer.

Key responsibilities

Log all support requests with relevant information on helpdesk

Support with administration of IT systems and tools

Record and replace defective equipment within the helpdesk

Assist with relocation of hardware when required

Maintain and update the Cluster hardware and software inventory

Manage AV/IT services at events and ensure that the services meet the high expectations of the Cluster

Pro-actively assist with any other IT support requests that may arise

Weekly checks of all IT suites, stock levels and IT equipment within classrooms

To develop a high level of liaison with administrative, curricular and support staff across the Trust in order to maintain a clear understanding of their aims and IT needs

To assist in the development of systems for the on-going work of the Trust, maintaining an awareness of developments in the world of software, hardware and related IT topics

To participate in the work of the Trust development working groups

Assist in the Trusts program of Portable Appliance Testing

Complete or assist in completing risk assessments

Comply with Health and Safety guidance from the Trust and the Health and Safety Executive

Move equipment and consumables around and between Trust sites

A sizable amount of the Trust’s IT equipment is installed at a high level, including projectors, speakers, and wireless access point. Therefore, members of the team are required to work at height on the appropriate equipment including ladders, towers, scaffolding