As part of the Data Analyst (Customer Insight)Apprenticeship, you’ll build the foundations of your career by developing your knowledge, skills and behaviours through high-performing, meaningful work whilst working towards an industry-recognised qualification. You’ll contribute to the development and improvement of Nationwide’s processes, propositions and services in your department.
Following the 2-year Apprenticeship journey, you will have well-rounded expertise in analysis, notably in SAS and SQL programming languages, and a deep understanding of Nationwide’s customers.
We’ll need you to build rewarding relationships across the organisation and externally to understand customer needs, resolve problems and support the delivery of the Society blueprint. You’ll attend webinars, technical training, and be supported by an apprenticeship skills coach alongside your line manager and team to achieve your best.
The team you will be joining is Customer Strategy, Insights & Propositions, within our Customer, Brand & Engagement function. Our Customer, Brand & Engagement function’s role is understanding customers and engagement opportunities by segment, together with building compelling experiences and communications that are personalised at an individual level, which will deliver a quantum shift as we transform to become a modern mutual.
The Customer Strategy, Insights & Propositions team’s purpose is to develop rich customer insight to drive the segmented customer strategy, and design and deliver compelling propositions to support all Nationwide’s customers. The team use analytics to identify customer-focused opportunities, and use segmentation tools to develop a more in-depth understanding of all Nationwide customers and the UK population.
Location
At Nationwide we offer hybrid working wherever possible. More rewarding relationships are supported through our hybrid approach, bringing colleagues together across our UK wide estate, whilst also supporting generous access to home working. We value our time in the office to solve problems, to learn, and to feel connected.
For this job you'll spend at least two days per week, based at our London office. You can also find out more about our approach to hybrid working here.
If we receive a high volume of relevant applications, we may close the advert earlier than the advertised date, so please apply as soon as you can.
What you’ll be doing
On the Data Analyst (Customer Insight)Apprenticeship, you’ll develop towards the role of an Analyst over a 2-year period gaining the knowledge, skills and network our Customer, Brand & Engagement function requires.
The Level 4 Data Analyst Apprenticeship is delivered in partnership with QA, and will give you the skills to clean, analyse and model data, primarily learning the programming languages SAS and SQL. You will learn how to identify key insights, visualise these, and tell data stories to non-specialists. This programme lays the foundation for apprentices to become high-performing analysts and data science professionals.
About you
Dare more. Develop more. Deliver more.
- Bold in living our Customer First behaviours, you are innovative and have a growth mindset.
- Development is something you expect and embrace.
- You push for high performance – from yourself and those around you.
- You have a high standard of numerical, written, and verbal communication skills.
- You have a curious mind with the ability to analyse and problem solve to identify challenges and propose solutions.
- An interest in the Financial Services industry and Nationwide Building Society
Entry requirements:
In order to be eligible to apply for this role you must meet the following criteria:
- Have right to work in the UK – if non-British, your current visa or immigration status must cover the duration of the apprenticeship which could span at least 26 months.
- Have been living in the UK or EEA countries for the last 3 years
- Not be enrolled in another apprenticeship or other government funded programme
- If you are under the age of 19, you will need to have two GCSE’s at A-C/grade 9-4 (or equivalent) in Maths and English Language
- Working in England 50%+ of the time is a requirement of the role
As per recent government announcement all apprentices, who were aged 19 and over at the start of their apprenticeship training (October 2025), will no longer be required to hold or achieve English and maths qualifications to pass their apprenticeship.
- Apprentices who are aged 16 to 18 at the start of their training (October 2025), will still be required to achieve English and Maths qualifications to support their career progression.
Our Customer First behaviours are all about putting customers and members at the heart of how we work together. You can strengthen your application by showing the behaviours that resonate with you, and how you might have already demonstrated these.
- Say it straight - This is about being honest and direct with good intent and saying what needs to be said in the room. It’s also about being clear, precise, and using language that we and, importantly, our customers and members can understand.
- Push for better - This is about aiming high and constantly looking for better in how we work together and serve our customers and members.
- Get it done - This is about prioritising what will have the greatest impact, being decisive and taking accountability for delivering on the end-to-end outcome.
The extras you’ll get
There are all sorts of employee benefits available at Nationwide, including:
- A personal pension – if you put in 7% of your salary, we’ll top up by a further 16%
- Up to 2 days of paid volunteering a year
- Life assurance worth 8x your salary
- A great selection of additional benefits through our salary sacrifice scheme
- Wellhub – Access to a range of free and paid options for health and wellness.
- Access to an annual performance related bonus
- Access to training to help you develop and progress your career
- 25 days holiday
What makes us different
Uniquely Nationwide.
At Nationwide, we're making banking fairer, more rewarding and for the good of society. Unlike the banks we are owned by our members, not shareholders. That’s anyone who banks, saves or has a mortgage with us. Which means we can always focus on what’s best for them. It’s our fundamental difference.
You'll feel that difference when you join our Early Careers programmes. When you're inspired by fairer finances, passionate about making a meaningful impact, and truly care about customers, you're one of us. An advocate for positive change.
What to do next
If this role is for you, please click the ‘Apply Now’ button. You’ll need to attach your up-to-date CV and answer a few quick questions for us.
We’ll send you our online assessments to complete and there will also be a short video interview to find out more about you. If you are successful, you’ll then be invited to attend one of our assessment centres which run from April 2025.
More details on the Level 4 Data Analyst Apprenticeship (Customer Insight) can be found here
For more information on our application process and useful hints and tips, please visit: https://www.nationwide-jobs.co.uk/application-hints-and-tips/
Please refer to our FAQs page to find out more about visa sponsorship and requirements.
If you have any further questions, please contact us at Early.Careers@nationwide.co.uk
