We are seeking an IT Support Apprentice to join our team.
The Apprentice IT Support Technician is responsible for providing day-to-day support at the schools, whilst supporting other members of the team. The successful candidate will also be responsible for supporting day-to-day IT operations in the absence of the IT technician and Senior Technician. You will be a primary point of contact for anyone who logs a support request, and therefore must be approachable, friendly and solution-focussed.
Reporting
This role reports into the Area IT Manager (Hatcham and Borough)
Staff Development
Our staff are important to us. We know that without great staff, our children will not be as successful. Therefore, Professional Learning is key to our success. As a new employee within the Trust, you will be supported by the Senior Directors of People and Professional Learning, alongside your line manager to realise your full potential.
London Living Wage
We are proud to be a London Living Wage employer.
Key responsibilities
Log all support requests with relevant information on helpdesk
Support with administration of IT systems and tools
Record and replace defective equipment within the helpdesk
Assist with relocation of hardware when required
Maintain and update the Cluster hardware and software inventory
Manage AV/IT services at events and ensure that the services meet the high expectations of the Cluster
Pro-actively assist with any other IT support requests that may arise
Weekly checks of all IT suites, stock levels and IT equipment within classrooms
To develop a high level of liaison with administrative, curricular and support staff across the Trust in order to maintain a clear understanding of their aims and IT needs
To assist in the development of systems for the on-going work of the Trust, maintaining an awareness of developments in the world of software, hardware and related IT topics
To participate in the work of the Trust development working groups
Assist in the Trusts program of Portable Appliance Testing
Complete or assist in completing risk assessments
Comply with Health and Safety guidance from the Trust and the Health and Safety Executive
Move equipment and consumables around and between Trust sites
A sizable amount of the Trust’s IT equipment is installed at a high level, including projectors, speakers, and wireless access point. Therefore, members of the team are required to work at height on the appropriate equipment including ladders, towers, scaffolding
