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IT Apprentice

London Gatwick Airport • Crawley, West Sussex, GB • 3w ago

IT Apprentice

Salary: £23,602 plus excellent Gatwick benefits

To be the airport for everyone whatever your journey

Would you like to play a part in building Gatwick's future so we can help you discover yours?

We're looking for enthusiastic people to join our 2025 intake of an IT Service Desk Apprentice and we welcome applications from all backgrounds. Please note that while the Service Desk team work 24/7 this role will be Monday to Friday 8-4, although throughout the apprenticeship you will do a couple of night or weekend day shifts for the experience. One day a week you will be at college as part of your Apprenticeship programme.

The Opportunity

Are you passionate about building a career in IT? Gatwick Airport is now looking for an exceptional IT Apprentice to join our IT Service Desk team.

Gatwick Airport is a fantastic and unique place to work, presenting opportunities to grow with innovative technology adoption and continual passenger growth. As an IT Apprentice you will work within the IT Department, with a full insight into exactly what it takes to help keep IT Operations stable at the world's busiest single runway airport. As well as completing this Apprenticeship with Industry Standard recognised qualifications you will also gain strong working knowledge of the wide range of systems that support the Airport. Some of these include (but are not limited to):

The flight information screens which tell passengers where to go
The self-service check in kiosks for dropping off your bags
Wi-Fi across the airport
Passenger e-Gates that let people scan their boarding cards
Baggage systems
Document management systems
Remote screening for Security

This 2-year IT Apprenticeship will combine studying as well as full term employment. The objective is to ensure that you get strong working knowledge of being an IT Service Desk Analyst; for anyone thinking about a career in IT this is a perfect starting point as you develop your customer service and IT technical skills.

During Year One you will be primarily based on the IT Service Desk, focussing on 1 st and 2 nd line IT support. This will align with your studying programme. In Year Two you will spend time with Desktop Support Team as well as continuing your development on the IT Service Desk. Throughout the two years, you will also gain insight and experience in other key teams in IT including Cyber Security, Networks, Infrastructure and Application Support.

Can I be part of the Gatwick Apprenticeship 2025 Programme?

To be considered for this fantastic opportunity you will:

Have actual or predicted GCSE Level 4/5 or above in Maths, English and a Science Subject
Be passionate about IT and customer service with a desire to learn
Be motivated and driven
Able to commit to a two-year programme

What is it like to work here

Our people tell us that working here is something special. No day is like another as there are so many moving parts that make air travel possible. And it's only possible because of the people who work here.
We want exceptional people to help us deliver the great service our passengers have come to expect. You can be part of helping Gatwick to rebuild and grow.

https://vimeo.com/898577147

Ready to join us

Click apply and complete your application. We'll be in touch soon.
Our employees enjoy a range of personal, health and financial benefits, including annual leave as standard.

We are passionate and committed to being an inclusive and diverse employer, encouraging different perspectives and experiences to make us a more innovative and creative workplace, whilst valuing our people for their differences and valuing them for it!

Next Steps

Please apply online with your CV and personal statement highlighting your passion around why you want to be an apprentice at Gatwick Airport

If you are successful, you will be asked to deliver a presentation as well as take part in a short (non-interactive) video interview

Role will commence September 2023

Application closing date: Monday 10 th March 2025

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