Salary
£24,242 per annum
Location
Pity Me, Durham, County Durham
About the role
Data Analyst Apprenticeship
37 Hours per week
2 Year Apprenticeship
Salary £24,242 per annum
Location – Pity Me, Durham/Hybrid working
About the Role
Are you looking for an apprenticeship? Do you have a keen interest in data?
We have a number of exciting opportunities across our business to join us as an Apprentice Data Analyst.
This two-year apprenticeship provides you with the opportunity to develop skills in data management, process automation, and compliance – Supporting tasks such as data administration, developing and managing datasets, and analysing data to create insights that inform activities.
In addition to your work experience, you'll complete a level 4 apprenticeship in Data analysis where you'll gain academic knowledge to complement your practical work.
You will build your confidence in communicating with stakeholders across the business, as you will understand their needs, develop requirements, and deliver data-driven solutions.
We have vacancies available in the following areas of our business:
Digital
You work as part of our Innovative Digital Experience team, working on customer-facing websites and apps, with a focus on Customer Journey. You will play a key role in supporting digital propositions, helping us to deliver exceptional customer experiences.
You will collaborate closely with the Digital Experience Manager to provide data-driven insights that inform future digital product development. Additionally, you will report on the impact of new digital features on both customers and the wider business..
Insights
You will be part of the Insights Team, whose focus is on creating and understanding customer insights, which are used to shape and deliver future experience improvements and our understanding of customer perception, motivation, and behaviour.
You will work with the data to provide clear and actionable customer research insights on customer experience on a regular and ad hoc basis. The actionable insight is used to drive demonstrable service and experience improvements.
Water efficiency
You will work with the Water Efficiency Programme Coordinator in the delivery of the water efficiency strategy and undertake research projects to improve understanding of the current use of water and demand management options.
You will focus on understanding and utilising smart meter data to provide analysis and insight into the way our customers use water. In turn, the actionable insight and recommendations will shape the development of new ways of engaging our customers to reduce their water demand and enhancing the existing ones.
Workforce Optimisation
You will work as a Performance analyst as part of the Workforce Optimisation Team, providing data analytics and reporting services to the business to enable effective decision making.
You will support the growing Intelligence & Analytics function at NWG through analysis, data collation and delivery of reporting services, as well as ensuring BAU activities are maintained and run on time and effectively. You bill become comfortable with Analysis of performance information with a view to recommending ways of improving business performance.
About you
If you have a keen interest in data management with a willingness to learn then we want to hear from you.
You’ll have some experience in data management, MS Office 365, and strong Excel capabilities.
The successful candidate will have excellent communication skills, both written and verbal, and work well both independently and as part of a team.
This is a fast-paced role whereby you’ll be expected to meet deadlines whilst effectively managing your workload with strong prioritisation ability.
We are looking for you to have 5 GCSE's including Maths and English at grade 4 or above. You will also have a L3 qualification (A Level, L3 apprenticeship or BTEC).
Please note, you will be employed by our Training provider ATA.
Here at Northumbrian Water/Essex & Suffolk Water, we embrace and value Diversity, Inclusion and Equity, and encourage all colleagues to bring their most authentic self to work.
Our colleague network groups include our Rainbow Support Network (LGBTQIA+), REACH (Race, Ethnicity, and Cultural Heritage), WiSTEM (Women in STEM) and Thisability (disability and neurodiversity) networks. They provide a safe space for colleagues from diverse backgrounds, welcoming all colleagues regardless of their personal characteristics to participate in valuable conversation that improves our organisational awareness, understanding and inclusivity.
We encourage and welcome all applications, as we strive to be an equal opportunity employer, committed to having diverse communities represented within all our teams, structures, and organisation.
NWG are an inclusive employer who support the rehabilitation of offenders, we will not, however consider candidates who have certain unspent convictions to ensure our commitment to fostering a safe and secure working environment for all OR colleagues, suppliers, customers and third parties.
About us
Here are NWG we strive to make Northumbrian Water Group (NWG) a Great Place to Work, for all. We embrace and value Diversity, Inclusion and Equity and encourage you to bring your full self to work. As an equal opportunity employer we’re committed to having a diverse community represented across our business.
We’re aware that not everyone will have every skill listed in the job description, however if you have some of the skills listed, we'd encourage you to apply
NWG at a glance:
Our purpose at NWG is caring for the essential needs of our communities and environment, now and for generations to come.
We do this by providing reliable and affordable water and wastewater services for our customers.
We make a positive difference by operating efficiently and investing prudently, to maintain a sustainable and resilient business.
Our vision is to be the national leader in the provision of sustainable water and wastewater services. To support us in achieving our vision, we have five core values which are the guiding principles, defining who we are, what we do and how we do it.
About us
NWG (Northumbrian Water Group) provides water and sewerage services to 2.7 million people in the North East of England as Northumbrian Water, and water services to 1.5 million people in the South East of England as Essex & Suffolk Water.
We are proud to serve our customers and we're committed to delivering great service, putting our customers at the heart of everything we do.
Our values
Our values describe our main principles, qualities and attributes. They are the guiding principles which define who we are, what we do and how we do it. They make us different from our competitors and guide our decisions and actions to drive us towards our vision.
Our values are:
Results Driven
We take responsibility for achieving excellent business results.
Ethical
We are open and honest and meet our commitments with a responsible approach to the environment and our communities.
Customer Focused
We aim to exceed the expectations of our internal and external customers.
Innovative
We continuously strive for innovative and better ways to deliver our business.
One Team
We work together consistently, promoting co-operation, to achieve our corporate objectives.
Documents
Business Plan 2025-30 - Essex & Suffolk Water - Download
Business Plan 2025-30 - Main Report - Download
Business Plan 2025-30 - Northumbrian Water - Download
Restore and Regenerate - Our Environment Strategy to 2050 - Download
2024 JD - Apprentice Data Analyst.docx - Download
