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Customer Service Practitioner Apprentice

Zest Forward Motor Finance • Kingston upon Hull, England, United Kingdom • 3m ago

Join Zest Forward Motor Finance as a Customer Service Practitioner Apprentice, where you’ll gain valuable experience!

Zest Forward Motor Finance is an ambitious, growing business, and they’re looking for an enthusiastic Customer Service Practitioner Apprentice to join their customer service team. This is a fantastic opportunity to gain hands-on experience, receive great training, and grow with a forward-thinking company that values career progression.

Key Responsibilities:

Receiving and handling telephone calls from customers
Inputting data and processing finance applications
Dealing with customer queries and providing information on products
Offering general support to the team
Ensuring FCA compliance is followed in all tasks
Liaising with motor dealers, finance companies, and salespeople
Responding to emails and handling customer communications

Skills & Knowledge:

A good standard of English and Maths
Excellent communication skills, both verbal and written
A professional and friendly telephone manner
Confident and a positive outlook
Polite and respectful when dealing with customers and colleagues
Smart appearance and professional attitude
A willingness to learn and develop new skills
Punctuality and reliability
Computer literacy, including familiarity with Microsoft Office or similar tools

About the Employer:

At Zest Forward Motor Finance, you’ll be part of an ambitious and growing business with great training opportunities. They are dedicated to helping you develop your skills and offer clear career progression as you grow within the company. Join their team and take the first step towards a rewarding career in customer service and finance!

The successful candidate will work towards a Level 2 Customer Service Apprenticeship with the appointed provider, HBTC (www.hbtc.co.uk). An Apprenticeship allows you to acquire valuable skills and experience in your chosen sector, which improves your CV and employability when you've finished training. You'll learn in the work environment, developing the practical skills and understanding you need to excel in your role. This opportunity could also lead to permanent employment and progression opportunities.

HBTC are committed to complying with the Employment Agencies and Employment Business Regulations Act (2003). We have obtained the necessary agreement from our clients to source candidates for their roles.

All recruitment is done via HBTC and we hope to contact you within a week. If you don't hear from us, assume you are unsuccessful on this occasion.

Job Types: Full-time, Fixed term contract, Apprenticeship

Contract length: 14 months

Pay: £6.40-£7.55 per hour

Expected hours: 37.5 per week

Schedule: