Company Description
Join us on our journey as we aim to be the UK’s most sustainable delivery company, whilst ensuring our customers continue to receive a world class service. You will be in a busy and fast paced business, with a turnover of nearly £2 billion, that can offer you great benefits and plenty of opportunities to progress your career
DPD are passionate about creating an environment that is open, ethical, inclusive and socially responsible.
Along with job security, the tools to do the job and a competitive salary, you’ll receive fantastic benefits starting on day one, including never working on your birthday ever again!!!
DPD is a Valuable 500 company and a Disability Confident Employer
Job Description
We are currently recruiting a Claims Apprentice to strengthen our awesome Credit Management & Claims team based in Bristol.
We are looking for an individual who demonstrates great attention to detail and has a background of fast-paced process administration-based roles.
To administer the processing of customer claims for lost and damaged parcels, subsequently issuing financial settlements where applicable and appropriately communicating to customers when not.
Manage customer interactions via telephone and email, ensuring our customers' expectations are always appropriately met
The Claims Apprentice will work alongside their wider team whilst completing a Level 3 Business Administration apprenticeship.
Key Tasks/Areas of responsibility:
- To validate new claim requests against clearly defined policies and issue claims forms to our customers where appropriate
- To validate completed customer claim forms against clearly defined policies to establish if DPD are liable for loss and damage in transit, issuing settlement or rejecting where appropriate
- Manage inbound calls and emails relating to all of the above areas, ensuring our customers expectations are always appropriately met
- Ensure all tasks are completed within agreed timescales, ensuring all defined quality standards are met.
- Complete adhoc tasks in relation to the above when appropriate
Qualifications
Apprenticeship Qualification:
Completion of a Level 3 Business Admin qualification.
Minimum Qualifications and Experience:
Candidates must have achieved GCSE/Level 2 in Maths and English or be willing to complete this during the apprenticeship.
Apprentices must have achieved a pass at GCSE/Level 2 in Maths and English before they can complete their final exams.
Providers for the chosen qualification may also set their own eligibility criteria that candidates must meet.
Additional Information
What we’re looking for;
- Familiar with Google Workspace (GMail/GSheet) or Microsoft Office package (Word and Excel primarily)
- Independently motivated, with the ability to take on tasks and duties without immediate direction
- Excellent communication skills and the ability to communicate effectively at all levels
- High attention to detail to produce accurate and quality work
- An individual who has the ability to welcome and adapt to change, within a forward thinking business.
- Demonstrate the core DPD DNA values of Passion, Respect, Honesty, Flexibility, Hard Work and Accountability
Special Conditions:
Rates of Pay: Apprentices at DPD are paid above the national standard apprenticeship pay
- Study leave
- Opportunity to work in a clean, health and safety conscious environment
- Funded Training to develop your skills
- The opportunity to progress your career within the business
- Further training to develop wider skills
- Access to MyBenefits and DPD rewards programme
Key Measures of Performance:
- Compliance to training and qualification schedule
- Productivity
- Attendance record
- Training reports
- Assigned mentor report
