Apprentice Service and Warranty Administrator - Mercedes-Benz of Dorchester
We are pleased to announce the 2025 Apprentice Service and Warranty Administrator recruitment has commenced, offering the opportunity to join our retailers from 08 September 2025 to train towards full qualification as a Customer Service Expert.
As an Apprentice Service and Warranty Administrator, you will receive training and development in all areas and accountabilities of the Service and Warranty Administrator's role.
College attendance will be in block release and candidates will be expected to travel to attend College.
Main Duties will include training and development to work towards:
- Receive all job cards on Mstore with agreed warranty items and input all claims details i.e. labour item codes and parts numbers and produce warranty invoice and transmit to warranty provider, ensuring that all claims are transmitted successfully
- Submit Service Care, Goodwill, and Approve Used claims as required
- Identify from EVA return parts for return and those for disposal and inform parts department of action required, supplying all documents requested by MB
- Check any claims rejected on EVA and resubmit errors or in conjunction with supervisor. investigate why rejected and document
- Return documentation on Mstore for rejected warranty items for re-costing by service administration
- Ensure that all customer complaints are dealt with both speedily and effectively, and that any unresolved problems are referred to the job holders immediate supervisor
- Ensure that within their area of operation all Company and Trade Associations policies, procedures and minimum standards are met and that all statutory requirements including trading standards, fire, health and safety are adhered to
- Handle all internal and external customers and suppliers with courtesy and ensure the Mercedes-Benz experience is delivered to all contacts at all times.
- Take incoming calls and proactively create new bookings to suit our customer while maintaining the department’s processes and procedures.
- The preparation of handover/WIP/job packs for all department customers
- Control the bookings regarding work in progress work (WIP), supervise parts orders and turn WIP into new bookings
- Provide ad-hoc sickness/holiday cover where required within the team
Key Skills:
- Friendly, with a professional personal manner and committed to working and studying towards qualifications
- Organised and systematic approach to work
- Maths & English GCSE Level 4 plus
Hours of work are: 40 hours per week
Monday to Friday, 08.30 – 17.30 (with one hour unpaid break)
Job Type: Apprenticeship
Pay: £7.55-£12.21 per hour
Benefits:
- Company events
- Company pension
- Cycle to work scheme
- Employee discount
- Life insurance
- Sick pay
- Store discount
Schedule:
Education:
- GCSE or equivalent (required)
Licence/Certification:
- Level 4 in English and Maths GCSE (required)
Work authorisation:
- United Kingdom (required)
Work Location: In person
Expected start date: 08/09/2025
