Role: Customer Service Apprentice
Excited about Transport? If so, come and join the Can Do. Company. Founded in 1979, Walkers Transport is today one of the UK’s leading transport solutions providers, moving over 1.2 million pallets each year. Our Can Do. philosophy encompasses the values of making time for our people and engineering a positive working environment where honesty, respect and fun is at the centre of all we do!
Depot:
Rochdale, Manchester.
Benefits:
Salary: = National Minimum wage for apprentices
Holidays: Minimum 33 days – Maximum 38 days including bank holidays.
BUPA cash plan
Scottish Widows pension which includes death in service insurance.
Onsite training
Full induction with our inhouse trainers
Role Details:
We have a great opportunity for a Customer Service Apprentice to join our business in our Manchester Depot.
In this role you will be working in a busy Customer Service office and will be trained to achieve the following responsibilities:
Duties will include:
- Dealing with customer enquiries regarding orders, products, and service issues (via phone, email, webchat, and post) across all platforms
- Liaising with suppliers for service and delivery queries
- Recording issues on the customer service log, analysing data, and making or initiating procedural changes to avoid future repetition
- Processing replacement orders, discounts, refunds, and returns
- Administration support for all departments
- Desired skills
- Excellent communication skills to internal and external clients and staff
- Ability to maintain a highly organised manner
- Influencing skills, can provide clear explanations
- Can handle conflicting situations with care, strong minded attitude
- Good written and verbal English
- Computer literate
- Work unsupervised under own initiative
- Listening skills
- Good understanding of percentages
- All other reasonable duties as delegated by the Operations Manager.
The Apprenticeship
This is an entry-level apprenticeship which provides the foundation knowledge skills & experience for the role of Customer Service Advisor within occupational areas in the Supply Chain industry.
industry-recognized systems and associated services within their industry sector, and can work under pressure to tight deadlines, with excellent time management skills. They are proactive and meet agreed commitments and expectations, taking responsibility for their own actions and doing the right thing.
The information below outlines the essential core knowledge, skills and behaviours that all Supply Chain Operators are required to develop throughout, and demonstrate on, completion of their apprenticeship.
Skills & Experience
Required:
- GCSE (or equivalent) English and Math's
Training to be provided
- Level 3 - Customer Service Specialist Apprenticeship Standard
- Functional Skills in maths and English if required
- As part of apprenticeship programmes, you will be required to attend regular training provided by our dedicated tutors who will visit you either at work or elsewhere that is convenient
The training will aim to improve the following:
- Understanding the difference between internal and external customers
- Knowing the internal policies and procedures, including any complaints processes and digital media policies that are relevant to you and your organisation
- Understanding your role and responsibility within your organisation and the impact of your actions on others
- Understanding the products or services that are available from your organisation and keep up to date
Hours: Working Monday to Friday,
Job Types: Full-time, Apprenticeship
Schedule:
Education:
- GCSE or equivalent (preferred)
Work Location: In person
