If you are passionate about customer service and you enjoy helping people who are in financial difficulties, then we would love you to be part of our Recoveries Team! As a successful candidate, you will have an excellent opportunity to join our award-winning company that can offer great career progression opportunities.
Annual wage
£20,319 a year
Training course
Customer service practitioner Level 2 Standard
Hours
Shift patterns between our operational hours of Monday - Friday, 8.00am - 6.00pm, Saturday, 9.30am - 12.30pm (you will be required to work every alternative Saturday).
37.5 hours a week hours a week
What you’ll do at work
CRS is an award-winning, innovative UK Debt Collection Agency who are working on behalf of some of the largest UK financial insurance and utility companies.
Your duties and responsibilities include:
· Working within a high-volume inbound contact centre, showing ownership and accountability, offering solutions to help and benefit customers
· Maintain high service standards and continually improve the service to customers
· Work well within a dynamic team environment
· Negotiate, investigate and resolve issues whilst proactively seeking solutions
Desired qualifications
· GCSE or equivalent English (Grade A* - C / 9 - 4) desirable
· GCSE or equivalent Maths (Grade A* - C / 9 - 4) desirable
Skills
· Communication skills
· IT skills
· Attention to detail
· Confident telephone manner
· Excellent Customer Service
· Excellent listening skills
· Good problem solver
· Dedicated
· Hard working
· Confident individual
· Team player
· Enthusiastic & self motivated
· Able to work in a busy role
· Remain calm under pressure
· Flexible & Proactive
Other requirements
The role offers an uncapped bonus scheme. 5% employee pension contributions. Breakfast provided twice a week. Free onsite Parking. Access to Employee assistance programme. Given a day off on your Birthday
Job Types: Full-time, Apprenticeship
Pay: Up to £20,319.00 per year
Additional pay:
Work Location: In person
Reference ID: Customer Service Recoveries Apprentice - HX3 5AX
