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Customer Service Recoveries Apprentice

Intec Business Colleges • Level 2 • Halifax, England, United Kingdom • £20.32k / year • 2w ago

If you are passionate about customer service and you enjoy helping people who are in financial difficulties, then we would love you to be part of our Recoveries Team! As a successful candidate, you will have an excellent opportunity to join our award-winning company that can offer great career progression opportunities.

Annual wage

£20,319 a year

Training course

Customer service practitioner Level 2 Standard

Hours

Shift patterns between our operational hours of Monday - Friday, 8.00am - 6.00pm, Saturday, 9.30am - 12.30pm (you will be required to work every alternative Saturday).

37.5 hours a week hours a week

What you’ll do at work

CRS is an award-winning, innovative UK Debt Collection Agency who are working on behalf of some of the largest UK financial insurance and utility companies.

Your duties and responsibilities include:

· Working within a high-volume inbound contact centre, showing ownership and accountability, offering solutions to help and benefit customers

· Maintain high service standards and continually improve the service to customers

· Work well within a dynamic team environment

· Negotiate, investigate and resolve issues whilst proactively seeking solutions

Desired qualifications

· GCSE or equivalent English (Grade A* - C / 9 - 4) desirable

· GCSE or equivalent Maths (Grade A* - C / 9 - 4) desirable

Skills

· Communication skills

· IT skills

· Attention to detail

· Confident telephone manner

· Excellent Customer Service

· Excellent listening skills

· Good problem solver

· Dedicated

· Hard working

· Confident individual

· Team player

· Enthusiastic & self motivated

· Able to work in a busy role

· Remain calm under pressure

· Flexible & Proactive

Other requirements

The role offers an uncapped bonus scheme. 5% employee pension contributions. Breakfast provided twice a week. Free onsite Parking. Access to Employee assistance programme. Given a day off on your Birthday

Job Types: Full-time, Apprenticeship

Pay: Up to £20,319.00 per year

Additional pay: