Swarm Group is working with Calder Conferences to help find a Level 2 Customer Service Apprentice. This apprenticeship offers an exciting opportunity to gain a wide variety of skills to build an excellent career. If you're looking to be part of an exceptional team within a well-established company who provides a supportive family atmosphere, this is the ideal opportunity for you. Join an exciting, innovative, and socially responsible industry that prioritises customer service and a company that recognises your accomplishments in this field.
About Calder Conferences
Calder Conferences established in 1989 is an independent business travel and venue-finding agency that are proud to have been organising events for many private companies as well as central government and the wider public sector for almost 40 years. Calder has gained an excellent reputation for their exceptional service delivery ensuring the Customer is at the forefront of everything they do. They deliver bespoke and qualified advice on venues and event management, along with total travel management solutions via their business travel services.
Calder prides themselves on delivering an exceptional customer-focused service, achieving cost and administrative efficiencies for its Customers…… all whilst being invested in its people, ensuring that Calder’s is a great company to do business with and a great company to work, endorsed by being a finalist in the Best Workplaces in Travel awards 2024.
Responsibilities
- Completing administrative tasks relating to venue finding
- Learning skills to effectively communicate with suppliers and customers, maintaining a high standard of clarity and accuracy in both verbal and written exchanges
- Assisting and engaging with the broader team
- Gaining familiarity with products and developing a comprehensive understanding of services offered
- Learning systems and processes
- Collaborating within a supportive team
Working Week
Core working hours will consist of 40 hours each week Monday to Friday, within the hours of 8:00 AM to 6:00 PM. This position is office based.
Desired Qualities and Requirements
- Excellent communication skills both written and verbal
- Desire to work hard and learn to deliver excellent customer service
- Eagerness to learn, take on responsibility and strive to get back to customers in a timely manner
- Punctual with strong time management/organisational skills
- A great Team player, as well as being able to work on your own whilst showing initiative
- We are preferably seeking a candidate who resides within a short commute, whether by public transport or by driving
Benefits
- 28 days annual leave, inclusive of public holidays
- Pension scheme available
- Uniform provided
- Free parking
- Provision of lunch or breakfast on many occasions throughout the week
- Opportunities to visit venues
- After successful completion of the apprenticeship, the opportunity for a full-time permanent position for the right candidate
Training Information
Training will be with us - Swarm Training, a national provider of apprenticeships throughout the UK. The successful candidate will work towards the Level 2 Customer Service Practitioner qualification, this apprenticeship will take 12-14 months to complete with assessments.
The apprentice is required to complete a minimum of 6 hours per week during working hours, working towards achieving the qualification. A tutor will conduct training sessions once a month, where the apprentice will be allocated tasks to be completed during working hours.
Job Type: Apprenticeship
Pay: £17,680.00 per year
Work Location: In person
Reference ID: Customer Service Apprentice
