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Purpose of the role
To support the day-to-day operations of the human resources division through Provision of insights and expertise that help more senior colleagues make informed decisions. Also support the development of new products and services in addition to identification of new market opportunities.
Accountabilities
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Execution of small research projects to support strategic decision making, preparation of presentations and reports to communicate research findings, collaboration with relevant leaders to implement research findings.
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Collaboration with cross-functional teams to support business initiatives.
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Participation in training and development programs to enhance skills and knowledge.
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Participation in the identification of opportunities, development of business cases and the deployment and launch of new products and services for human resources.
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Management of client relationships and provision of customer service support to clients and customers responding to questions about products and services, processing of transactions, and resolution of customer complaints.
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Management of the development and implementation of financial models and strategies that support in decision making for human resources.
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Development of HR insights, the colleague journeys the function is responsible for, and HR services and measures whilst building an understanding of Barclays and its businesses.
Analyst Expectations
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To meet the needs of stakeholders/ customers through operational excellence and customer service
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Perform prescribed activities in a timely manner and to a high standard
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No people leadership roles at this grade.
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Execute work requirements as identified in processes and procedures, collaborating with and impacting on the work of team members.
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Identify escalation of policy breaches as required.
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Take responsibility for customer service and operational execution tasks.
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Take ownership for managing risk and strengthening controls in relation to the work you own or contribute to. Deliver your work and areas of responsibility in line with relevant rules, regulation and codes of conduct.
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Gain and maintain an understanding of own role, how the team integrates to achieve overall objectives, alongside knowledge of the work of other teams within the function.
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Work within well-defined procedures that may involve a variety of work routines.
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Demonstrate an understanding of the procedures.
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Evaluate and select the appropriate alternatives from defined options.
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Make judgements based on the analysis of factual information.
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Build relationships with stakeholders and customers to identify and address their needs, in support of a smooth operating process, handling sensitive issues as required.
All colleagues will be expected to demonstrate the Barclays Values of Respect, Integrity, Service, Excellence and Stewardship – our moral compass, helping us do what we believe is right. They will also be expected to demonstrate the Barclays Mindset – to Empower, Challenge and Drive – the operating manual for how we behave.
