Purpose:
To meet the strategic objectives and service targets for XBM Limited
To be an ambassador for the company when dealing with our customers
To ensure the department is profitable and efficient, meeting the service levels required by the company
Key responsibilities:
To achieve the service levels in accordance with your department’s targets
To take calls and respond to emails of customer queries as per KPI’s set by the department
To order consumables based on customer requirements, doing all necessary checks
Monitor and order stock based on business and customer requirements.
Schedule technician service tickets based on SLA, skill sets and area.
To reconcile purchase orders and invoices, ensuring correct payments are actioned
To keep all database systems updated and correct, ensuring that customers are charged correctly for services provided
To complete all administrative and lease filing and scanning to Live -drive
To provide administrative support and guidance to XBM staff and customers
To maintain both Vantage and Live-drive databases as directed by the company standard
To be involved in XBM projects as and when requested
To support the Lease team in adding contracts to Vantage and contract checking, ensuring customers are being charged correctly.
To assist in the monthly billing process as and when required.
To support the Directors and the senior management team in ensuring the company core values are implemented at all times
Competencies
Have an effective and efficient telephone manner, and be able to communicate effectively with customers.
Have effective organizational and time management skills
Follow customer service department and health and safety procedures and share new and existing best practices with colleagues
Department Key Performance Indicators (KPI’s)
All filing and scanning complete with a clear desk by end of play Friday
Customer query response time to be within 4hours (acknowledge of email)
Activation of service contracts uploaded into Vantage within 5 working days
Key skills and behaviors
Good time management Planning and Preparation Strong Communicator
Self-motivated Independent thought processing Flexible
Proactive Personal goal setting Results Driven
Job Type: Full-time
Salary: £13,312.00-£15,500.00 per year
Benefits:
- Company events
- Company pension
- Free parking
- On-site parking
Schedule:
- Monday to Friday
- No weekends
Ability to commute/relocate:
- Leeds: reliably commute or plan to relocate before starting work (required)
Education:
- GCSE or equivalent (preferred)
Experience:
- Customer service: 1 year (preferred)
- Administrative experience: 1 year (preferred)
- Service background: 1 year (preferred)
Language:
Job Type: Full-time
Pay: £15,704.00-£17,000.00 per year
Benefits:
- Company pension
- Free parking
- On-site parking
Schedule:
Education:
- GCSE or equivalent (preferred)
Language:
Licence/Certification:
- Driving Licence (preferred)
Work Location: In person
