About Us:
Intelligent Servers Limited are one of the leading providers of refurbished enterprise IT equipment; specialising in HP, Dell and Cisco. The company has seen rapid growth over the last 5 years and has ambitious plans to expand further. We are now looking to recruit a Sales Support Apprentice to help achieve the company’s ambitious goals.
The role:
The role of a Sales Support team member involves assisting the Sales and Purchasing teams and management with day-to-day office tasks. The Sales Support Apprentice will undertake an 18-month Level 3 Business Administrator Apprenticeship which involves learning how to support different areas of the business and interact with internal and external customers.
Main Responsibilities:
· Providing support for our Sales and Purchasing Teams, as well as management
· Export control checks
· Responding to customer stock enquiries via phone and email
· Processing Sales and Purchase orders
· Updating pricing using our internal pricing application
· Responding to customer RMA requests and working with both the customer and the RMA department
· Inputting data into our internal CRM system
· Handling incoming telephone enquiries and assigning these to the relevant Account Manager once qualified
· Updating internal KPI spreadsheets
· General Administration
· Speaking with couriers to get updates and resolve issues with exports and imports
Required Skills and Experience:
· Clear, confident and effective communicator, both orally and written
· Ability to meet tight deadlines and cope with high volumes of work
· Previous experience of working with Microsoft Office
· Ability to use your own initiative
· Ability to work in a methodical and accurate manner
· A positive attitude
· A basic knowledge or interest in IT hardware would be beneficial
· Previous office based experience would be desirable
Salary and working package
· Salary of £19,200 per annum
· 23 days holiday +1 per year served up to 28
· Cycle to work scheme
· Training and development opportunities
· Company Pension Scheme
· Company Life Insurance
· Induction training programme
· Monday to Friday (9:00am – 5:30pm) – 37.5 hours per week
· Full support for apprenticeship studies which will be conducted through a reputable apprenticeship provider
· Potential of a permanent role upon successful completion of the apprenticeship with progression opportunities
Job Type: Full-time
Pay: £19,200.00 per year
Schedule:
Work Location: In person
