Customer Service Specialist Apprentice
Location: NN2 6NE, Northampton
Contract Type: Apprenticeship (Full-time offer upon successful completion)
Salary: £14,722.50 per annum
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About Us
At ID Card Centre, our Customer Experience Team is at the core of our business, ensuring smooth order processing across multiple platforms while delivering outstanding customer service. From managing phone orders and resolving queries to liaising with suppliers and couriers, you will play a key role in our daily operations.
We are committed to supporting your professional growth with comprehensive training, mentoring, and clear progression opportunities.
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The Role
As a Customer Service Specialist Apprentice, you will be the first point of contact for our valued customers, providing exceptional support and ensuring their journey with us is seamless and positive. Youll develop key customer service skills while contributing to our operational excellence.
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Key Responsibilities
- Handle customer enquiries via phone, email, and online chat
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Process orders received through multiple channels
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Prepare and follow up on sales quotations
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Keep customer and supplier databases accurate and up to date
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Provide administrative and sales support
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Work to agreed processes and SLAs, suggesting improvements where relevant
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Support business improvement initiatives
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Ensure all customer account and finance information is accurate
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Deliver outstanding customer service at every touchpoint
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What We're Looking For
- Confident, enthusiastic, and customer-focused
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Self-motivated, proactive, and able to work under your own initiative
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Hardworking, ambitious, and reliable
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Honest, trustworthy, with a strong work ethic
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Excellent telephone manner and communication skills
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Highly organised, efficient, and able to prioritise workload effectively
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Attention to detail with strong administrative skills
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Able to stay calm and professional under pressure
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Commercially aware and eager to learn from experienced professionals
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What We Offer
- A supportive and friendly working environment
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Comprehensive training and mentoring
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Real opportunities for career progression upon apprenticeship completion
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Learn directly from experienced customer service professionals
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How to Apply
If you're passionate about providing first-class service and want to kickstart your career in a dynamic, forward-thinking company, wed love to hear from you.
Apply today with your CV.
