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Apprentice - Client Services Executive

Bailie Group • London, England, United Kingdom • 3d ago

About the Role

Based in London, this role assists the Client Services team in responding to our clients’ design, printing and distribution requirements. Working directly with both Southwark and Lambeth Councils, you’ll provide high-quality customer service, dealing with complex customer requests and queries.

Alongside day-to-day duties, you’ll also undertake L3 Customer Service Specialist and Print Administration NVQ Apprenticeship, meaning you gain recognised qualifications whilst working in a permanent, full-time role.

Your day-to-day

Receiving client briefs, questioning clients, listening, and summarising their requirements.
Proactively gather customer and client feedback, managing client satisfaction and issues.
Analyse feedback, and evaluate the meaning, implication, and facts.
Keep in contact with clients and suppliers via phone/Teams/email on a regular basis and building strong relationships.
Develop knowledge of new and relevant regulations and industry best practice.
Make recommendations based on your findings to enable service improvements.

Develop a cost-conscious mindset when meeting customer and business needs (budgeting/finance).
Your time will be split between working in-house with the two councils, and from home.

PLEASE NOTE: You must be currently living in Greater London to be eligible for this role.

About CDS Print Services

CDS Print Services is a print and communication agency that enables our clients to deliver better services to employees, customers and citizens.

With over 30 years’ experience, many of the largest, most complex public sector organisations trust CDS Print Services to provide solutions that improve the health, wealth and safety of people in the UK. For example:

Supporting Transport for London to implement the re-branding of London’s Overground lines, improving navigation and reflecting the diversity of the city.
Enabling local councils to respond to the challenges or resident communication throughout the Covid-19 pandemic.
Assisting the recruitment and training of personnel for the UK’s Armed Forces.

Responsibilities

We are looking for someone who will

Be the first point of call for customer orders and queries.
Provide high levels of support internally to the Client Services team and externally to our customers and suppliers.
Assist our Print Operations teams.

Requirements

A minimum of Maths & English GCSE (Level 4, C, or above) or equivalent qualifications.
Good awareness of MS Office or equivalent packages.
Excellent team player with initiative to be self-reliant.
Be adaptable, flexible, and able to tailor your guidance based on the customer.
Experienced verbal and written communicator.
Proactive and creative when identifying solutions.
Work effectively and collaboratively with colleagues at all levels (director to junior) to achieve results.

It would also be beneficial, but not essential to have

Customer service experience.
Be able to work from home at/in an office-style set up.

Hybrid & Homeworking

To ensure the health, safety & wellbeing of our employees we have minimum standards for homeworking environments which must be maintained. Further details available on request.

In return

Attractive base salary
25 days holiday + public holidays
Company pension and life assurance scheme (if eligible)
Season pass loan for rail & bus travel
Medicash health plan online GP access, support services & discounted gym membership
Flexible working hours
Hybrid working structure
Cycle to work scheme
Professional development and personal growth opportunities

Recruitment Agency Disclaimer:

Bailie Group (including all operational companies under our parent company CDS, CDS Print Services, CDS Defence & Security, Newspress & Loop) operates with Preferred Suppliers list for recruitment agencies which are reviewed periodically. When we choose to work with a preferred supplier, this supplier will be invited to support us in sourcing candidates for specific roles (submitted via a secure online portal).

Bailie Group (including all operational companies under our parent company CDS, CDS Print Services, CDS Defence & Security, Newspress & Loop) only pay agency fees where an authorised member of the HR/Recruitment team has provided prior instructions to the recruitment agency to work on our behalf with reference to a particular role. We do not accept unsolicited speculative CVs from recruitment agencies. Receipt of unsolicited CVs via email or any other online platforms does not imply an introduction to Bailie Group (including all operational companies under our parent company CDS, CDS Print Services, CDS Defence & Security, Newspress & Loop); therefore, no ownership of such candidates will be given. In the event that recruitment agencies submit unsolicited speculative CVs, we retain the right to contact, pursue and hire these candidates directly and consider them for current/future vacancies without any financial obligation to the recruitment agency in question. This will also apply to any CVs sent directly to line managers. Should you wish to be considered as a preferred supplier in the future or feel you have a niche skill set you can help with, then please send some company information to Recruitment@Bailiegroup.co.uk

Naturally, we receive a high level of interest from recruitment agencies, and as such, we will only contact you should we wish to discuss this further, please reframe from sending multiple emails. Submission of any unsolicited speculative CVs to Bailie Group (including all operational companies under our parent company CDS, CDS Print Services, CDS Defence & Security, Newspress & Loop) will be deemed evidence of full and unlimited acceptance of this statement.

Our inclusive culture

CDS Print Services positively encourages applications from suitably qualified and eligible candidates regardless of sex, race, disability, age, sexual orientation, gender reassignment, religion or belief, marital status, or pregnancy and maternity. We foster an inclusive culture that enables everyone to achieve their full potential and enjoy a fulfilling career with us.