We’ve partnered with NatWest Group to create high-quality apprenticeship opportunities for school leavers from underrepresented backgrounds who are passionate about starting a career in financial customer service.
Programme Start Date: 21st July 2025
You’ll gain expertise through dealing with and referring customer queries. Whether it’s carrying out day-to-day banking transactions like paying bills, or helping customers identify products and services that are right for them, you’ll be on the other end of the phone to take their calls.
Led by our experienced Programme Managers, you will undergo a bespoke 3-week programme that will help your professional development and prepare you for your interview with NatWest for a Customer Service Apprenticeship across different areas of the bank.
Who's this for?
If you are interested in building a career in customer experience at NatWest Group we want to hear from you. You don’t need previous experience, but you do need to show evidence of a genuine interest in the sector.
There is no minimum academic criteria required although Maths and English GCSE in England and Northern Ireland, or National 5 qualifications in Scotland would be an advantage. If you didn’t manage to achieve the grades or can’t provide evidence of your qualifications, NatWest Group will help you to obtain them during your apprenticeship.
You won’t be able to join the programme if you have the same or equivalent qualification, or work experience at a similar level in a similar field. This may include a related apprenticeship, a university degree or a role in which you may have developed similar skills.
What will I get?
Everyone who completes the pre-employment programme is guaranteed an interview with NatWest.
Those who are successful in securing the role will:
✅ Have the opportunity to learn new skills and study for an apprenticeship
✅ Earn a competitive salary (see above)
✅ Receive professional support during the first 6 months of your career
Here are some examples of the queries you might deal with as a customer service apprentice at the start of your career:
- Amending direct debits/ standing orders
- Setting up online banking
- Refunds, benefits, payslips confirmations
- Retail disputes
- Lost & stolen cards
- Online banking errors
Job Types: Full-time, Apprenticeship
Pay: From £25,020.00 per year
Benefits:
- Company pension
- On-site parking
- Work from home
Schedule:
Location:
- Manchester, M3 3AP (required)
Work Location: In person
Reference ID: Contact Centre Manchester 2025
Expected start date: 21/07/2025
