Summary
This is a customer service role, focusing on helping customers buy the correct products, answer queries online and make sales via telephone. You will be responding to online queries and making telephone calls. General office administration. Full training will be given.
Annual wage - £14,722.50 a year
Training course - Customer service practitioner Apprenticeship
Hours Monday - Friday, 9.00am - 5.00pm, with 30 minutes for lunch.
37.5 hours a week
What you’ll do at work
- Assisting customers purchase the correct parts
- Responding to online queries and taking telephone calls
- General office administration
- Processing returns
- Updating inventory on the warehouse management system
Where you’ll work
5 Binns Close, Coventry, CV4 9TB
Essential qualifications
- GCSE or equivalent English (Grade A* - C / 9 - 4) essential
- GCSE or equivalent Maths (Grade A* - C / 9 - 4) essential
Skills
- Communication skills
- Attention to detail
- Organisation skills
- Customer care skills
- Team working
- Initiative
- Eager and willing to learn
- Hard working
- Ebay experience preferred
- Microsoft Excel skills
- Microsoft Word skills
- Friendly
- Trustworthy
- Willing to learn and progress
Other requirements
Nearest train station is Berkswell station – unit is 2 mins walk from here. Requires candidate to be efficient and deal with customer enquiries speedily.
Job Types: Full-time, Apprenticeship
Pay: £14,722.50 per year
Schedule:
- Day shift
- Monday to Friday
Work Location: In person
Reference ID: Customer Service Operations Assistant Apprentice - CV4 9TB
