A Customer Service Advisor handles enquiries, resolves issues, and ensures customer satisfaction through phone, email, or in-person interactions. The role requires strong communication, problem-solving and organisational skills, with a focus on building relationships and delivering excellent service.
Bodyshop Administrator / Customer Service:
- Deliver high quality products and services to the customers of their organisation. The apprentice’s actions will influence the customer experience and their satisfaction.
- Key responsibilities include dealing with orders, payments, offering advice, guidance and support, meet-and-greet, sales, fixing problems, after care, service recovery or gaining insight through measuring customer satisfaction, being the first point of contact and work in any sector or organisation type.
What you'll do at work
The role will involve:
- Communicating with customers via phone, email or in person
- Addressing customer needs
- Offering customer advice
- Processing customer orders and/or requests
- Maintaining accurate records of customer interactions
- Ensuring customer satisfaction
- Professionally handling customer complaints
Strong communication, problem-solving and organisational skills are essential, as well as the ability to work efficiently in a fast-paced environment while maintaining a positive attitude.
Please consider the following:
Key skills:
- Use IT systems
- Record and document production
- Decision making
- Interpersonal skills
- Communications
- Quality
- Planning and organisation
- Project management
The ideal candidate will have an interest in the Motor industry and you will learn other parts to the role to grow and develop include Estimating/Vehicle Damage Assessing.
Desired skills and personal qualities
- Communication skills, Team working, Listening skills, Eager to learn, Efficient
Qualifications
GCSE or equivalent English and Maths (Level 2).
Training
This is 100% workplace delivered through online materials and tutor support.
Apprenticeship duration: 12 months
Apprenticeship level: 3
Future progression
To become a fully qualified Customer Service Advisor and secure a full-time role as permanent member of the team.
Things to consider
You will need to arrange daily transport to and from the site.
Job Type: Apprenticeship
Pay: From £302.00 per week
Work Location: In person
