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Service Quality Analyst - Apprentice

DHL • United Kingdom • 3d ago

Service Quality Analyst Apprentice – fixed term contract 18 months

Kick‑start your Tech Career with the World’s Best Workplace™ ✨

At DHL, our people are our superpower. Every colleague helps keep us the No.1 Express Delivery & Logistics Company worldwide — and we’re proud to be named the World’s Best Workplace™.

If you’re excited about technology, love solving problems, and want a career that can take you anywhere…your journey starts here.

Location: East Midlands Airport
Department: Service Quality

Hours: 08.30-17.00 flexibility will be required
Grade: P

DHL connects 220+ countries with a team of 500,000+ people — and we’re passionate about supporting future talent through an inclusive, diverse workplace. ❤️

Why You’ll Love Working With Us

You’ll get amazing benefits while building your future:

Competitive salary + shift allowance
Annual bonus (up to 5%)
Free onsite parking ️
My DHL Rewards – discounts at 3,000+ retailers ️
Pension (up to 6% company contribution)
Share Purchase Plan
Private medical (after 12 months)
Enhanced Maternity Pay
Cycle to Work Scheme
CIS Induction Week ✈️
Healthy Minds – wellbeing support

Key Responsibilities

You’ll be a vital part of our airport Service Quality team — keeping systems running and supporting the people who keep planes moving. ✈️

You will learn to:

Analyse scanning conformance of the Hubs/Gateways and distribute to relevant functions for corrections
Customer requirements analysis/ report creating
Development of engineering data strategy
Data channel development and storage
PowerBI dashboard creation and maintenance
Trend analysis of leading indicators
Development of web interfaces and applications
Collaborative working with other analysts in the business to develop standard ways of working
Support to other analysts within the service quality team

Complete a Data Technician apprenticeship qualification

What You’ll Bring

We’re looking for someone curious, motivated and ready to learn — no expert skills needed.

✨ Enthusiasm & a positive attitude
✨ Strong communication
✨ Reliability & good time‑keeping
✨ A willingness to learn
✨ Teamwork
✨ Problem‑solving mindset
✨ Openness to feedback
✨ Respect & professionalism

Apply your CV with a full 5‑year history, including work, education, and any gaps over 28 days.
Internal applicants must inform their manager before applying.

️ Closing Date: 29/05/2026

What Happens Next

✔️ You’ll receive an email confirming your application
✔️ Our Talent Team may arrange a short pre‑screen call
✔️ You’ll take part in a competency‑based interview — share your proudest achievements!

Have questions?
HGUKTalent@dhl.com

Please note: Aviation roles require a full 5‑year background check + Criminal Record check (CAA regulation).