Chief Technology Organisation - Technology Infrastructure Apprentice 2025
Chester
About Us
At Bank of America, we are guided by a common purpose to help make financial lives better through the power of every connection. Responsible Growth is how we run our company and how we deliver for our clients, teammates, communities, and shareholders every day.
One of the keys to driving Responsible Growth is being a great place to work for our teammates around the world. We’re devoted to being a diverse and inclusive workplace for everyone. We hire individuals with a broad range of backgrounds and experiences and invest heavily in our teammates and their families by offering competitive benefits to support their physical, emotional, and financial well-being.
Bank of America believes both in the importance of working together and offering flexibility to our employees. We use a multi-faceted approach for flexibility, depending on the various roles in our organisation.
Working at Bank of America will give you a great career with opportunities to learn, grow and make an impact, along with the power to make a difference. Join us!
Job Description & Program Overview
Looking for your first step onto the career ladder? Maybe you are hoping to change your career pathway or are looking to return to work? Our Apprenticeship Programme could be for you.
Starting in September 2025, you will join one of our Global Technology teams in Chester, working alongside colleagues from around the globe. This will be full-time role whilst studying for a three year Level 6 Digital and Technology Solutions degree apprenticeship, following the Technology Consultant pathway.
Our Technology Analyst Apprenticeship program is designed to offer you a broad and exciting experience of work as a Technology Analyst, supporting your apprenticeship studies. You will be placed within one of our Technology teams and can participate in the real delivery of technology solutions.
As a Technology Analyst Apprentice, your key tasks and responsibilities may include but are not limited to:
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Delivering end user support through our Associate Help Desk and Desktop Support function
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Managing infrastructure events and incidents through our Command Centre Operations function
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Identifying and documenting business requirements, analysing the requirements and supporting the communication and delivery of requirements with relevant stakeholders.
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Being responsible for deploying and supporting core infrastructure that underpins the daily operations of the entire bank – networks, servers, databases, storage & backup, desktop, telephony, electronic communications, data centres, and much more…
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Partnering with platform teams and Business Technology Groups to code automations to improve processes
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Designing and building mobile solutions to enable our employees to work effectively in geographically diverse locations
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Being responsible for global incident management, problem management and change management processes
Essential and desired competencies
As the successful applicant, you will be able to:
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Demonstrate evidence of self-learning and efforts to advance technical skills
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Display passion for exploring a Technology career within financial services
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Have a desire to further your knowledge of infrastructure including servers, networks, storage, backups, databases, desktops, information security, programming, and communications
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Demonstrate capacity for innovative thinking and strong problem solving
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Display effective communication and interpersonal skills
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Demonstrate integrity and ethics by earning other’s trust and respect through consistent honesty and professionalism in all interactions
Eligibility
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Hold or predicted to achieve at least 3 A levels/BTEC or equivalent with a minimum of 112 UCAS points (BBC Grades)
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At least a grade C or 5 in Maths and English Language GCSE (4 will not be accepted) or equivalent
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Been a resident of the UK for the past 3 years
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Not in full-time education when starting the apprenticeship (any studies must be fully completed by 31st August)
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Have the right to work and remain in the UK indefinitely
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Have not completed a qualification or apprenticeship at the same level or higher which provided you with substantially the same skills or training as you would gain through this apprenticeship with Bank of America
Our recruitment process
We care deeply about shaping the world of work to be an equal and inclusive one – and that starts with our recruitment process. We know just how important and valuable it is to have a wide range of skills, backgrounds and experiences shaping our work and ideas. We welcome applicants from all backgrounds, and we’re proud to focus on attracting, retaining and developing diverse talent within Bank of America. Together, we aim to mirror the customers, clients and communities we serve.
We are an equal opportunities employer, and ensure that no applicant is subject to less favourable treatment on the grounds of gender, gender identity or gender reassignment, marital or civil partner status, race, religion or belief, colour, nationality, ethnic or national origins, age, sexual orientation, being pregnant or on maternity leave, socio-economic background, responsibilities for dependants, physical or mental disability. The Bank selects candidates for interview based on their skills, qualifications and experience.
What if I need workplace adjustments?
We’re committed to ensuring our online application process provides an equal employment opportunity to all job seekers. If you need a workplace adjustment to search for a job opening, need help completing your application or video interview, please email juniortalentemea@bofa.com and let us know. We’ll get back to you within two business days.
We offer a competitive Salary and Benefits package
