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Quality Assurance Apprentice

Secure Trust Bank • Solihull, England, United Kingdom • £22.81k / year • 1m ago

What you will do

This role will execute the Real Estate Finance Business plan for the completion of end-to-end Quality Assurance and monitoring. Confirming that processes and procedures are operating efficiently and safely to achieve outstanding customer experience and risk mitigation for the business. Support in the delivery of operational process and procedural change as identified from QA findings

Key Responsibilities:

Execution of quality assurance activity including:

Monitoring of the end-to-end REF processes in line with the REF quality assurance (QA) framework highlighting any business or customers risks.
Conduct quality assurance checks against operational processes. Analyse the QA test results, identify recurring themes and investigate potential root causes.
Review of Operating Platform records to ensure adherence to REF data quality standards including minimum levels of data entry (nCino & Aurius) and governance (I.e. Document Manager, postings, adjustments, repayments and production of redemption statements)
Review of I-Drive Customer files to ensure adherence with STB Records Management Policy
Review of Credit risk activities to ensure adherence to STB policies and procedures
Review of Companies House and Equifax activities to ensure adherence to governance

Production of periodic QA test results management information (MI) pack for circulation, providing constructive feedback to management and liaison with appropriate stakeholders in respect of remedial action plans.

Management of stakeholder meetings to discuss findings, themes and resolution to support performance improvements.

Investigation of findings and making recommendations on appropriate remedial work, process improvements or training requirements.

Create and maintain accurate and timely records of any Operational Incidents with REF Quality Assurance & Governance Team for escalation via Operational Risk Management System

Maintain up to date knowledge and understanding of the core products, processes and regulatory policies and procedures in order to provide specialist assistance and share best practice

Lead & support ad-hoc projects, being a subject matter expert ensuring that all internal processes are followed, and actions are completed within the agreed timescales.

Support REF systems release, user acceptance and regression testing in collaboration with Quality Standards Manager, Systems Administrator and third parties to ensure service continuity and data integrity

Assist in the creation and maintenance of REF process maps and procedures in collaboration with Quality & Standards manager

Act as Change forum Secretary coordinating the agenda and minutes

What you will bring

Strong verbal and written communication, analytical skills, problem solving and judgement

Attention to detail and accuracy

Ability to work in a fast-paced environment, prioritise, plan and execute to agreed timelines under limited supervision

Good IT skills

Everyone is different. Everyone is valued

As part of our vision to become the most trusted specialist lender in the UK, we’ve been helping customers and businesses fulfil their ambitions since 1952. In that time, we’ve learned that we’re more than the sum of our parts. We’re a strong Group because of our people and our strengths; specialist, expert, ambitious and also diverse. All of our people are different and this is something we celebrate.

Every one of our employees brings unique talent, ability and perspective to their role.

That’s why Secure Trust Bank Group nurtures differences. We understand that we perform better because we’re not cast from the same mould. We actively embrace and support diversity, work with leading industry bodies and promote initiatives that reinforce our philosophy of giving you the freedom to be who you are.

We’re an award-winning bank providing savings accounts and lending services to over one million customers. We’re Secure Trust Bank Group. We embrace difference.

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