Workplace Connect are offering one lucky apprentice a fantastic opportunity to join our ever-expanding team of IT engineers within this role you will further expand your knowledge and gain extensive skills in IT. We are a leading managed services provider in the IT and Telecoms industry working with a wide range of private sector businesses across the London & Southeast of England.
You will be the first point of contact for a wide range of customers as part of our talented help desk team. It will be advantageous for you to have some experience in IT.
Your day-to-day roles will typically include:
- Use of remote tools to assist customers in troubleshooting problems
- Manage technical issues, solutions, and sales opportunity progress by creating cases within the company help desk system
- Ensure clear, professional communication between the team and customer
- Create and maintain self-help documents
- Acting as first response to all incoming support tickets
- Make sure that Client Documentation is well maintained
- Onsite visits to our clients offices to help them with IT
Continue education by attending training sessions and reading technical documentation to gain the qualification and the skills you need to build your career within IT.
- Research IT and telecoms products we use and could use in the future to expand our catalogue of products we offer to clients
- Other duties as assigned from time to time
Job Types: Full-time, Permanent, Apprenticeship
Benefits:
- Company events
- On-site parking
- Birthday off
- Free Eye tests
Schedule:
- Monday to Friday
- Hours between 9AMam – 6pm
Education:
- GCSE or equivalent (preferred)
Experience:
· No experience needed as full training will be given
Essential Criteria:
- Full valid driving licence due to the location of the office
- Self-sufficient, ability to work independent from instruction with a proactive approach
- Enthusiastic, reliable, and keen team player with a professional attitude and appearance
- Excellent communicator, both verbally and in writing
Job Types: Full-time, Permanent, Apprenticeship
Pay: From £15,000.00 per year
Benefits:
- Company events
- Company pension
- On-site parking
Schedule:
- Monday to Friday
- No weekends
Work authorisation:
- United Kingdom (required)
Work Location: In person
Expected start date: 01/03/2025
