The Facilities & Events Apprentice will play a key role in managing and improving our buildings and maximising the value created by our facilities for our employees, tenants, and visitors. You will develop your facilities management and customer service skills through a Level 3 Apprenticeship and will be supported to learn a new trade specialism of your choice. In this role, you will have exposure to a wide range of facilities management activities, and participate in the implementation of our multi-site Intelligent Buildings Strategy. The Facilities & Events Apprentice will take ownership of event planning and booking administration, working closely with clients, suppliers, and other teams to deliver exciting experiences leveraging our facilities and spaces.
Your responsibilities will include:
- Provide a Front of House Service, greeting employees, tenants, and visitors to the building.
- Provide first line support to tenants, troubleshooting problems, directing queries, and managing minor works jobs.
- Perform building start-up and shut-down procedures, building walks and routine maintenance checks.
- Manage site, room, and desk bookings. Prepare and configure spaces to meet the booking requirements.
- Coordinate and manage incoming and outgoing postal services and goods deliveries on behalf of iungo and tenants.
- Maintain min/max inventory levels on consumables and ensure all kitchens and communal areas are appropriately stocked.
- Carry out basic maintenance tasks, and minor works under the supervision of the Facilities & Compliance Manager.
- Maintain and update building and services plans and drawings using CAD software.
- Learn a trade such as electrical installation, plumbing, tiling/flooring or security or fire systems.
- Plan and coordinate events working cross-functionally with the Operations Team and external suppliers including caterers and videographers.
- Survey building users to capture their experience and opportunities for improvement and evaluate responses.
- Champion Continuous Improvement (CI), identifying ways to improve facilities and make our buildings and services smarter and more efficient.
Progression
You will be given regular opportunities to develop your skills and undertake formal training in areas including maintenance skills, Project Management, and Lean Six Sigma. As a training provider, we understand the importance of regular high-quality development opportunities and will support you to undertake these during your employment with us.
Sustained successful performance in this role will create opportunities for progression into the following roles:
- Facilities Technician/Engineer
- Building Services Engineer
- Tradesperson
Person Specification
iungo’s Ethos is that “everyone is an Apprentice”. We will focus on helping you to develop and succeed in your career, and we expect in return that you will invest in yourself and our business. As such, we do not stipulate mandatory requirements, but the following guidelines may be helpful for you to determine if this position is right for you.
Mandatory Requirements
- You must be 18+ to apply for this role.
- You must have a valid UK Driving Licence.
- You must have a working level of English.
- Be willing to undertake an Enhanced DBS Check.
Knowledge
Familiarity with and understanding of:
- Facilities Management and/or Building Services
- Health & Safety and/or Fire Safety
- Compliance and Quality Assurance Processes (any industry)
- Safeguarding and Prevent Legislation
- 5S or similar lean management methodology
Skills
Demonstrating the following skills will accelerate your progress in this role:
- Time management and organisation
- Customer Service skills
- An interest in DIY or a trade
Behaviours
You will fit in well at iungo if you can demonstrate the following behaviours:
- strong ethics and integrity
- authentic nature
- collaborative tendencies
- insightful contributions
- always learning
- accountability
- self-motivating
- a sense of fun
Working with us
iungo Solutions is a new generation agile training provider. We design and deliver employer-validated training programmes to help you to enter, upskill or retrain for tech roles in priority sectors. We deliver Digital & Green Skills training programmes for the Public and Private Sector, including tailored programmes for high-growth priority sectors including FinTech, MedTech, Creative, Advanced Manufacturing and Semiconductors.
We welcome applications from people of all backgrounds, experiences, and identities. We also welcome applications from our alumni students with first-hand experience of our training programme. Our selection process is based on merit and potential – find out more here. We are committed to undertaking fair, inclusive, and accessible recruitment process. We would be happy to meet any accommodation requests during the application, interview, and onboarding process.
Job Type: Permanent
Pay: £21,000.00-£23,000.00 per year
Schedule:
Ability to commute/relocate:
- Cardiff CF10 5LH: reliably commute or plan to relocate before starting work (preferred)
Licence/Certification:
- Driving Licence (required)
Willingness to travel:
Work Location: In person
Reference ID: JVA0000011
