Apprentice Debt Officer

Southampton City Council • Southampton, England, United Kingdom • £23.15k - £24.40k / year • 3m ago

Organisation

Southampton City Council

Service Area

Financial Planning & Management

Job Location

Civic Centre

Contract Length

Fixed term - 18 months

Work Hours

Full time - 37 hours per week

Salary

£24,027 - £24,404 per annum

Special Requirements

Basic DBS will be required

Closing Date

13/04/2025

Job Reference

15552

Job Description and Person Specification

“Southampton – a city of opportunity where everyone thrives”

Apprenticeships are an exciting way to develop your career. At Southampton City Council we’re keen to invest in people, apprentices are a valuable part of our workforce and the future of the council.

As an apprentice you’ll be receiving practical and professional training right from the start. Working alongside experienced colleagues who will supervise your development and a dedicated mentor providing support and guidance throughout your training. You will have regular reviews with your manager and tutor so you know how you are doing and can gain support with any activities to help you progress.

An apprenticeship is a real job, with real responsibilities and along with a competitive salary an apprenticeship will provide you with many benefits including;

Paid time off for holidays and a pension scheme
A career path so you can progress to the next level
On and off the job training
The achievement of a nationally recognised qualification while you work.

At Southampton City Council we are committed to paying Foundation Living Wage as a minimum and we believe apprentices should also be paid fairly. Your salary as an apprentice will be £23,151 annually and may increase in line with any national rise in Foundation Living Wage.

Although we can’t guarantee you a permanent job at the end of your apprenticeship, we will support you to apply for other roles within the council, and help make sure you are ready for a wider job search with support from our Employment Skills team.

About the role:

We are looking for a confident and conscientious individual to undertake the role of Apprentice Debt Officer.

As part of the role, you will be expected to work to achieve targeted results, dealing with all aspects of customer payment, invoicing and debt recovery contributing to the targets and objectives of the team in respect of individual performance, quality and customer service.

Daily tasks would consist of addressing direct queries from customers via email or telephone conversation, actively chasing outstanding invoices, sending overdue letters and escalating accounts to legal recovery alongside your apprenticeship studies.

We are looking for a bright and proactive individual that can work with autonomy as well as in a team.

You will be working towards the Level 3 Advanced credit controller and debt collection specialist apprenticeship with TBC. The duration of this apprenticeship is 18 months with 3 months for the End Point Assessment.

If you feel you have the necessary background, experience and skills to undertake this role we would like to hear from you.

This post is fixed term for 18 months

It is usual for successful candidates to start at the bottom of the pay grade.

Please see the job description for more information.

hat we can offer you:

Here at SCC we have a range of different perks and benefits, a few examples can be found below.