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Credit Management Clerk Apprentice

DPD Group UK • Bristol, England, United Kingdom • £23.80k - £27.53k / year • 1w ago

Company Description

Join us on our journey as we aim to be the UK’s most sustainable delivery company, whilst ensuring our customers continue to receive a world class service. You will be in a busy and fast paced business, with a turnover of nearly £2 billion, that can offer you great benefits and plenty of opportunities to progress your career

DPD are passionate about creating an environment that is open, ethical, inclusive and socially responsible.

Along with job security, the tools to do the job and a competitive salary, you’ll receive fantastic benefits starting on day one, including never working on your birthday ever again!!!

DPD is a Valuable 500 company and a Disability Confident Employer

Job Description

Key Tasks/Areas of responsibility

Resolve customer invoice queries proactively contacting customers via telephone and email to ensure invoices are paid to agreed payment terms
Manage customer interactions via telephone and email ensuring our customers expectations are always appropriately met
Actively engage with internal departments such as Sales, CustomerRelationship Management, Customer Services and Finance where appropriate to ensure all of the above are achieved
Complete adhoc tasks in relation to the above when appropriate

Qualifications

Apprenticeship Qualification:

Completion of a Level 3 Business Admin qualification.

Minimum Qualifications and Experience:

Candidates must have achieved GCSE/Level 2 in Maths and English or be willing to complete this during the apprenticeship.

Apprentices must have achieved a pass at GCSE/Level 2 in Maths and English before they can complete their final exams.

Providers for the chosen qualification may also set their own eligibility criteria that candidates must meet.

Additional Information

What we’re looking for;

Familiar with Google Workspace (GMail/GSheet) or Microsoft Office package (Word and Excel primarily)
Independently motivated, with the ability to take on tasks and duties without immediate direction
Excellent communication skills and the ability to communicate effectively at all levels
High attention to detail to produce accurate and quality work
An individual who has the ability to welcome and adapt to change, within a forward thinking business.
Demonstrate the core DPD DNA values of Passion, Respect, Honesty, Flexibility, Hard Work and Accountability

Special Conditions:

Rates of Pay: Apprentices at DPD are paid above the national standard apprenticeship pay