We have job opportunity for a Level 3 — Customer Service Apprentice to join our partnering contractor Wates, you will be working in their Croydon branch.
THE ROLE
Croydon Works are working alongside Wates, one of the UK’s leading family-owned development, building and property maintenance companies. Founded over 125 years ago, they have a proud legacy in the built environment.
Wates deliver complex projects in several sectors, For example, education, healthcare, residential. commercial, and emergency services. Wates employ over 4,500 employees who work with a range of clients and partners from across the public and private sectors.
As one Wates, they work together to build a better tomorrow. They want to create a future where people, places, and our planet can thrive.
About the Role
As a Customer Service apprentice, you will gain the skills and experience needed to excel in a fast-paced, customer-focused environment.
This apprenticeship offers a unique opportunity to work alongside experienced professionals, develop your communication and problem-solving skills, and make a real difference to our customers' experience.
Your Responsibilities
Responsibilities include but are not limited to the below
- Act as the first point of contact for customers, providing friendly and efficient service.
- Handle inquiries and resolve issues via phone, email, or in-person interactions.
- Support the team in delivering an exceptional customer experience at every touchpoint.
- Maintain accurate records of customer interactions and feedback.
- Collaborate with other departments to ensure seamless service delivery
- Ordering materials and equipment
- Logging jobs, uploading documents, and updating our systems
- Responding to questions, and booking in contractors
- Raising purchase orders
- Writing reports
- Booking in our contractors
- Completing administrative tasks within deadlines
THE CANDIDATE
To be successful on the programme you'll:
- Be passionate about a career in the built environment.
- Be excited to learn and develop new skills.
- Have a curious nature.
- Be reliable and professional.
- A problem solver with the ability to think logically.
- Possess good time management skills.
- Prioritise your work to meet agreed deadlines.
Qualifications
- To be considered for this apprenticeship you will need to have achieved a Grade 4 or C and above in Maths and English
- You must not hold an existing qualification at the same or higher level than this apprenticeship in a similar subject.
Applicants will need to complete competency and motivational questions and those successful will be offered a position, ready to join in August 2025.
Posted 26 days ago
Croydon Works
